Portuguese Customer Support Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as a primary (Tier 1) B2B Customer Specialist for a worldwide printer and imaging company

• Assist business clients via phone and email

• Deliver fundamental troubleshooting assistance for users

• Create and escalate tickets to Tier 2 support

• Utilize CRM tools, including Siebel and ServiceNow

• Engage in structured training to achieve full independence within approximately 6 months

⛳️ Requirements

• Native or C1 proficiency in Portuguese

• B2 level in English

• Exceptional written communication skills

• Proficient PC skills

• Strong interpersonal skills

• Only candidates from the EU will be considered

• Experience in customer support is advantageous, but not mandatory

🏝️ Benefits

• 14 monthly salaries per year

• Performance bonus of up to 10% of your gross salary

• Salary increases: €1,100 gross/month after 12 months, €1,150 after 3 years

• Paid training sessions

• 2-week nesting period

• Relocation assistance

• One flight from any location within the EU to Greece

• Two weeks of hotel accommodation upon arrival

• Complimentary assistance in finding housing in Greece

• Opportunity for remote work from any city in Greece