Portfolio Fulfillment Staff Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement the PFM Center of Excellence (CoE)

• Oversee operational metrics such as Demand Placements, Margin Review Prework, and Policy 6 support

• Advocate for adherence to processes and systems

• Lead and cultivate the regional team to streamline and establish top-tier standard processes and policies

• Create operational rhythms and rigor through Daily Management

• Ensure excellence in contracts and operational readiness for events

• Serve as the primary contact for Service Directors and regional leadership

• Provide a consolidated, dependable, and up-to-date perspective on the outage pipeline

• Promote a LEAN culture and spearhead transformation initiatives aligned with the broader Operations strategy

• Guide ongoing process enhancements and focus on automation opportunities

• Guarantee precise and timely execution of Events Management, On Time Demand placements, billing issuance, and forecasting for billing and collections

• Lead a team of Sub Regional PFMs

• Proactively identify and escalate risks and issues to CoE leadership

• Identify, recruit, nurture, and retain talent

• Build partnerships with cross-functional teams and other CoEs

• Ensure a smooth experience for Service Directors, CPMs, Services Managers, and related stakeholders

• Collaborate with Service Directors, CPMs, finance, IT, and parts fulfillment teams throughout the Order-to-Remittance process

⛳️ Requirements

• Bachelor’s degree from an accredited institution or a High School Diploma/GED with relevant experience in Services/contract management

• At least 8 years of experience in power generation services, industrial, or manufacturing sectors

• Demonstrated experience in Services and/or Contract Performance Management

• Experience with ERP systems

• Proficient in MS Office

• Experience in managing teams and achieving results through teamwork

• Capability to operate under tight deadlines and prioritize effectively under pressure

• Skill in developing and executing actionable plans

• Ability to collaborate with cross-functional teams such as Pole/ITR Finances, Fulfillment, and Operations

• Strong analytical, project management, and organizational capabilities

• Excellent oral and written communication skills

• Strong interpersonal and leadership abilities

• Previous experience in Customer Service, PFM, Field, or CPM-type roles

• Adaptability and flexibility in uncertain or evolving situations

• Prior experience in people leadership roles

• Lean and continuous improvement mindset

• Minimum of 2 years of operations leadership experience

• Must be legally authorized to work in the United States

• Successful completion of a drug screen, where applicable

🏝️ Benefits

• Discretionary annual bonus

• Medical, dental, vision, and prescription drug coverage

• Access to Health Coach services, including a 24/7 nurse-based resource

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services

• Participation in the GE Vernova Retirement Savings Plan

• Tax-advantaged 401(k) savings option with company matching and retirement contributions

• Access to Fidelity resources and financial planning consultants

• Tuition assistance

• Adoption assistance

• Paid parental leave

• Disability benefits

• Life insurance

• 12 paid holidays

• Flexible time off

• Opportunities for professional development

• No relocation assistance