Policy Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify opportunities for process enhancement and innovation.

• Oversee and manage the daily operations of the Policy Administration team.

• Guide, support, and inspire team members while fostering their development.

• Conduct regular meetings, manage escalations, and assign tasks effectively.

• Supervise resource management, scheduling, and team rotations.

• Create and implement procedures, policies, and standards for customer support and policy servicing.

• Collaborate with leadership to establish and achieve strategic goals and objectives.

• Monitor key performance metrics, generate reports, and perform data analysis.

• Act as a liaison between Policy Administration and Sales, Underwriting, Engineering, Product, Compliance, and carrier partners.

• Recruit, hire, mentor, and develop team members.

• Manage Jira tickets related to bugs and improvements, collaborating with engineering on solutions.

• Identify and address operational challenges while driving continuous improvement initiatives.

⛳️ Requirements

• Over 5 years of experience in operations, customer support, customer success, or a related field.

• Required knowledge and experience in life insurance.

• Demonstrated experience in process improvement initiatives.

• Ability to think outside the box and tackle complex problems.

• Strong leadership qualities and interpersonal skills.

• Proven track record in building and nurturing high-performing teams.

• Exceptional written and verbal communication skills.

• Proficiency in Salesforce or comparable support/help desk software.

• Strong analytical skills and the ability to leverage data to inform decisions and drive improvements.

• Flexibility to adapt to change and work effectively in ambiguous situations with minimal guidance.

• Bachelor's degree preferred; equivalent experience will be taken into account.

🏝️ Benefits

• Competitive base salary ranging from $103,000 to $181,000 annually.

• Comprehensive benefits offered; additional details available on Ethos’s careers page.

• Full-time employment opportunity.

• Commitment to a diverse, inclusive, and authentic workplace.

• Equal opportunity employer.