Policy Holder Services – Supervisor

This is a fully remote position, open to applicants in Florida.

📋 Description

• Supervise and ensure the prompt and precise handling of policy administrative modifications.

• Respond to inquiries from staff and clients/policyholders concerning the policy administration process.

• Manage daily operations within the designated department.

• Recruit and train personnel engaged in policy administration processing.

• Conduct timely and constructive performance evaluations.

• Offer support and direction to staff and direct reports.

• Oversee overall operations in an insurance environment.

• Develop and implement policies that foster cohesive company operations.

• Analyze company performance and pinpoint areas for efficiency enhancements.

• Collaborate with client companies to ensure that policyholder communications positively reflect the company.

• Recognize and mitigate risks through continual risk management practices.

• Manage gathered data and produce user-friendly reports for executive decision-making.

• Review insurance policies to ensure they meet the needs of policyholders.

• Oversee quality control exceptions to identify trends and opportunities for improvement.

• Manage company finances and ensure accurate budget allocation across departments.

⛳️ Requirements

• High school diploma or equivalent is required; a bachelor’s degree is preferred.

• A minimum of five years of relevant experience is required.

• Exceptional supervisory abilities.

• Strong verbal and written communication skills.

• Capability to manage and resolve intricate policyholder and client escalations.

• Proven track record of maintaining high levels of customer satisfaction.

• Familiarity with policy administration workflows and service level agreements (SLAs).

• Understanding of insurance policy and plan terminologies.

• Excellent interpersonal skills with the ability to cultivate relationships with clients, policyholders, and staff.

• Knowledge of insurance regulations, compliance requirements, and industry best practices.

• Ability to ensure compliance with company policies, state regulations, and audit standards.

• Strong analytical and process improvement capabilities.

• Skill in recognizing workflow inefficiencies and implementing operational enhancements.

• Proficiency in analyzing operational metrics and performance data.

• Experience with KPIs, dashboards, and reporting tools.

• Strong problem-solving and critical thinking skills.

• Ability to manage multiple priorities and projects concurrently.

• Experience in leading organizational change and executing operational initiatives.

• Proficient in policy administration systems, CRM platforms, and Microsoft Office applications.

• Advanced Excel and reporting skills are preferred.

• Experience with workflow automation and case management systems.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work schedule options.

• Competitive salary and performance-based incentives.

• Supportive work environment with a focus on teamwork.