Policy Administration – Insurance Operations Manager

This is a fully remote position, open to applicants in United States, +5 more countries.

📋 Description

• Develop realistic scenarios that encompass application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and the delivery of policy documents.

• Formulate processing instructions, conduct transaction reviews, devise exception-handling plans, craft service communications, and implement operational quality checks.

• Produce “golden” reference responses that meet the standards of experienced insurance operations.

• Evaluate AI-generated responses using structured rubrics to assess procedural accuracy, completeness, sequencing, and compliance with service standards.

• Detect incorrect effective dates, missing documentation, mishandled transactions, and any confusion between operational processing and substantive underwriting decisions.

• Offer written feedback aimed at enhancing model performance.

• Engage in onboarding office hours and calibration sessions.

⛳️ Requirements

• A minimum of 2 years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management.

• Comprehensive understanding of the chronological policy lifecycle, from intake and binding through to issuance, servicing, renewal, termination, and record retention.

• Practical experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes.

• Capability to convert policy and procedural requirements into exact operational steps.

• Exceptional written communication skills, process discipline, and a strong attention to detail.

• Ability to differentiate between administrative execution and decisions related to underwriting, claims, legal, and actuarial matters.

• Experience across various P&C lines or insurance platforms.

• Background in billing, premium audits, producer licensing, or forms management.

• Familiarity with implementing or testing a policy administration system.

• Possession of Lean, Six Sigma, project management, or operations credentials.

• Experience in leading service teams or establishing operational controls.

🏝️ Benefits

• Minimum of 20 hours per week (preferably 40+).

• Position begins immediately.

• Reasonable accommodations available upon request.