PMO Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee project management, customer interactions, and implementations throughout the duration of the contract.

• Provide governance for solution architecture and manage the Request for Solution (RFS) process.

• Spearhead the design and execution of service evolution.

• Manage contract deliverables throughout the entire contract lifecycle.

• Lead engagement activities with customer agencies.

• Oversee onboarding projects for customer agencies.

• Ensure implementation oversight and facilitate a smooth transition into operational service.

• Manage the Project Bench resource pool to provide adaptable capacity for DIR-requested projects.

• Coordinate project activities across various service towers and stakeholders.

• Oversee project schedules, milestones, dependencies, risks, issues, and deliverables.

• Ensure that formal project deliverables comply with relevant government contract requirements.

• Facilitate project execution within the MSI/multi-vendor environment.

• Act as a direct liaison with DIR and customer agencies regarding project-related issues.

• Assist in solution development, service evolution initiatives, and implementation planning throughout the contract lifecycle.

⛳️ Requirements

• A minimum of 10 years of experience, including potential supervisory or leadership roles.

• At least 8 years of program and project management experience with government IT contracts.

• Proven experience managing multiple large-scale IT implementation projects simultaneously.

• Strong background in government IT program and project management.

• Experience with managing formal project deliverables and compliance within government IT contracts.

• Familiarity with working in a multi-vendor/MSI environment.

• Knowledge of ITIL service management processes.

• Experience with ServiceNow project management tools.

• Excellent written and verbal communication skills.

• Ability to interface directly with DIR, government stakeholders, and customer agencies.

• Strong organizational, leadership, project governance, risk management, and stakeholder management skills.

• Capability to manage multiple concurrent initiatives in a complex, enterprise-scale IT environment.

• PMP certification required.

• Must be a US Citizen.

• ITIL v4 Foundation certification preferred.

• Preferred experience engaging with Texas state government agencies.

• Experience supporting Texas state agencies or similar state government entities is preferred.

• Familiarity with government customer onboarding and implementation programs is preferred.

• Experience with governance in solution design and formal Request for Solution (RFS) processes is preferred.

• Background in managing service evolution and technology modernization initiatives is preferred.

• Extensive experience managing large-scale, multi-tower IT programs is preferred.

• Familiarity with ServiceNow project and portfolio management capabilities is preferred.

• Experience working in complex MSI/multi-vendor government IT environments is preferred.

• Experience managing flexible project resources or project bench capacity is preferred.

🏝️ Benefits

• Employees may qualify for overtime pay.

• Shift differentials may be available.

• Discretionary bonuses may be offered.