Platform Operations Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Handle and manage requests through Telegram, Slack, and email

• Clarify the nature of issues and collect necessary details from users

• Determine the specific component or service associated with an incident

• Take ownership of incidents from detection all the way to resolution

• Keep stakeholders informed throughout the incident resolution process

• Conduct basic infrastructure troubleshooting involving logs, service status, and configurations

• Perform deterministic runbook actions, such as restarting failed services, testing recovery processes, and confirming resolutions

• Escalate issues to L2/L3 DevOps and developers with well-prepared context

• Create tickets and bug reports in the tracking system

• Collaborate with the team to develop and maintain runbooks and knowledge base entries for recurring issues

⛳️ Requirements

• Experience with monitoring and logging systems

• Proficiency in reading and analyzing logs using Grafana, Kibana, and Loki

• Basic skills in issue localization across network, DNS, and service connectivity

• Fundamental understanding of Kubernetes: kubectl logs, kubectl describe, kubectl get

• Knowledge of application configuration: Helm values, ConfigMaps, and environment variables

• Infrastructure-level troubleshooting expertise, including service availability, node status, and resource management

• Background in Quality Assurance or technical support

• Willingness to work night shifts to cover European hours

• Experience with Helm is advantageous

• Familiarity with CI/CD pipelines is a nice addition

• Understanding of microservices architecture is a plus

• Ability to ask specific clarifying questions

• Structured problem description when escalating issues

• Independence and ownership in work

• Strong desire to understand issues rather than simply pass them along

• Growth-oriented mindset

• Preference for candidates located near the EST timezone

🏝️ Benefits

• 21 vacation days plus public holidays and 5 sick days

• Private English lessons through Preply

• Fully remote work across Europe

• Access to a cutting-edge tech stack including Speech Technologies, NLP, Generative AI (LLMs, diffusion models), and voice-first agentic architecture with a focus on privacy and on-premises deployment

• Rapid career advancement opportunities

• Dynamic startup environment combined with enterprise-level stability, real clients, and tangible revenue