Platform Operations Director

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Collaborate with Marketing, Program Operations, workflow managers, and cross-functional stakeholders to convert Marketing's operating model and processes into the work management platform ecosystem.

• Implement governance standards, including workflows, intake processes, taxonomies, permissions, templates, data structures, and reporting.

• Design, configure, and enhance scalable platform functionalities for Marketing planning, prioritization, execution, and measurement.

• Manage Marketing's planning, portfolio, and capacity-related data models.

• Facilitate frameworks, functionalities, standards, and data requirements for capacity, demand, throughput, priorities, risks, and portfolio health visibility.

• Collaborate with Technology teams and platform vendors on integrations, upgrades, enhancements, and optimization initiatives.

• Drive platform adoption, training, communication, and change management efforts.

• Assess and implement workflow automation and AI-enabled capabilities.

• Promote platform-enabled processes, governance expectations, and collaborative working methods across teams and business units.

• Provide guidance to Marketing leadership regarding platform investments and capability development.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 10 years of experience in marketing operations, business operations, platform operations, portfolio management, program management, or related fields.

• Proven experience in leading enterprise planning, workflow, project management, or portfolio management platforms.

• Demonstrated experience in designing governance frameworks, operating standards, workflows, and business processes.

• Experience in creating executive reporting, dashboards, and performance measurement capabilities.

• Excellent communication and stakeholder management skills.

• Experience in leading teams or managing seasoned individual contributors.

• Preferred: Familiarity with Workfront, Airtable, Smartsheet, Jira, Monday.com, Asana, or similar enterprise platforms.

• Preferred: Experience in leading platform implementations, migrations, or transformation initiatives.

• Preferred: Background in supporting large-scale marketing or matrixed organizations.

• Preferred: Knowledge of workflow automation, integrations, and platform governance.

🏝️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Competitive pay.

• Comprehensive benefits.

• Continuous learning opportunities.

• Support for life both in and outside of work.

• Incentive compensation or short-term incentive plans may provide additional earnings.