Plan Manager – Health Account Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main operational contact for designated employer groups, brokers, consultants, and strategic partners.

• Develop and nurture robust client relationships through proactive communication, effective issue resolution, and oversight of service delivery.

• Collaborate with enterprise client engagement teams to ensure alignment with client requirements and expectations.

• Coordinate the resolution of service incidents, escalations, and operational challenges that affect participant or employer experiences.

• Monitor operational performance to guarantee the timely fulfillment of client requests.

• Work alongside Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to address complex inquiries.

• Facilitate the implementation of plan modifications, product upgrades, and regulatory mandates.

• Advocate for the client's perspective during operational discussions and process enhancement initiatives.

• Identify opportunities to enhance service delivery, automation, reporting capabilities, and overall client experience.

• Collaborate with operational leaders to streamline processes and resolve recurring challenges.

• Contribute to the development and improvement of client-facing tools, reporting, and service models.

• Support strategic initiatives aimed at boosting scalability, quality, and operational effectiveness.

• Engage in client meetings and renewal discussions as necessary.

• Assist in onboarding and mentoring new team members.

• Contribute to the creation of standard operating procedures, training materials, and knowledge documentation.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Business, Healthcare Administration, or equivalent professional experience.

• 3+ years of experience in employee benefits, insurance operations, or client service.

• Strong skills in customer service, communication, and problem solving.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Experience with Consumer Driven Health Plans (CDHP) and/or COBRA is preferred.

🏝️ Benefits

• Health, dental, vision, and life insurance plans.

• 401(k) Savings plan with generous company matching contributions (up to 6%).

• Voya Retirement Plan, which includes an employer-paid cash balance retirement plan (4%).

• Tuition reimbursement up to $5,250 per year.

• Paid time off, including 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.

• Paid volunteer time of 40 hours per calendar year.