Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Support customers during their automotive accessories purchasing journey.

• Guide consumers to the most suitable aftermarket parts for their vehicles.

• Manage customer interactions through phone calls, text messages, emails, and online chats concerning orders, product questions, and returns.

• Conduct outbound communications to existing customers to follow up on sales leads and finalize sales.

• Respond to inbound calls, text messages, tickets, and chats from queues as instructed.

• Utilize product expertise to promote automotive accessories.

• Recommend additional vehicle modifications such as lowering kits, lift kits, suspension components, bumpers, winches, and LED light upgrades.

• Establish customer relationships and encourage repeat business.

• Deliver prompt, efficient, professional, and courteous service.

• Enter and manage orders, returns, cancellations, and customer inquiries.

• Address questions and educate customers while offering purchasing recommendations.

• Use phone, chat, texting, live chat tickets, and quotes to meet bi-weekly sales goals and performance metrics.

• Achieve customer service quality standards, customer contact objectives, and revenue targets.

• Inform Sales leadership of any trends or issues.

• Engage in ongoing education through company-sponsored programs and Learning Management System (LMS).

• Take part in special projects and execute other tasks assigned by management.

⛳️ Requirements

• High school diploma or equivalent combination of education and experience.

• Must possess or be able to acquire automotive knowledge for all supported vehicles.

• Strong sales capabilities and some product knowledge or willingness to learn.

• Ability to adhere to attendance policies as outlined by the company.

• Capacity to maintain professionalism and tact in challenging customer interactions.

• Proficiency in computer skills, including keyboarding, internet use, Microsoft Word, and Excel.

• Reliable personal computer and adequate internet speed; dual monitors are highly recommended.

• Excellent organizational skills with the ability to manage multiple tasks concurrently.

• Strong oral and written communication and interpersonal skills.

• Ability to prioritize tasks and meet deadlines effectively.

• Successful completion of the Turn5 sales new hire training program upon hiring.

• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Bilingual skills are a plus.

• Capability to work under pressure and meet tight deadlines.

• Proficient in operating general office equipment.

• Ability to handle inbound and outbound calls, texts, chats, and emails efficiently.

🏝️ Benefits

• Opportunities for hourly shift differentials.

• Potential for rate increases through the Sales Tech Career Path Program.

• Weekend shift pay: an additional $5/hour for each weekend day worked.

• Perfect attendance bonus: up to an additional $3/hour every two weeks.

• Sales-based performance bonus: the chance to earn over $30,000 per year.

• Medical, dental, and vision coverage.

• 401(k)/Roth plans with a generous company match.

• Remote work options.

• Paid Time Off (PTO).

• Paid holidays.

• Paid Parental Leave.

• Travel assistance.

• Confidential life services, including counseling, consultation, and wellness services.

• Reimbursements for YMCA memberships.

• Employee discounts of up to 50% on products from Turn5's four websites.

• Discounts of up to 20% on Special Orders from WheelPros and Turn14.

• Annual $250 Vehicle Mod Program reimbursement.

• Health Flexible Spending Accounts (FSA).

• Dependent Care Accounts (DCA).

• Short-Term Disability (100% covered).

• Voluntary Long-Term Disability.

• Basic Life/AD&D Insurance (100% covered, up to 1x annual salary).

• Voluntary Additional Life Insurance.

• Pet Insurance.