Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Assist customers during their automotive accessories purchasing journey under the guidance of the Sales Management Team

• Guide consumers towards the most suitable aftermarket parts for their vehicles

• Manage customer interactions through calls, texts, emails, and online chats concerning automotive accessory orders, inquiries, and returns

• Conduct outbound calls and send text messages to existing customers to follow up on sales leads and finalize sales

• Respond to inbound calls, texts, tickets, and chats from queues as necessary

• Leverage product knowledge and enthusiasm to promote automotive accessories

• Recommend appropriate vehicle modifications and accessories to enhance customers’ vehicles

• Build strong relationships with customers to encourage repeat business, including managing service-related concerns

• Deliver prompt, efficient, professional, and courteous service

• Enter and process orders, returns, and customer inquiries, including updates and cancellations

• Address questions, educate customers, and provide purchasing recommendations

• Utilize available sales channels and programs to meet bi-weekly sales goals and performance metrics

• Achieve customer service quality, customer contact, and revenue objectives

• Inform Sales leadership about trends or issues

• Engage in continuous education through company-sponsored programs and LMS to enhance expertise in supported vehicles

• Participate in special projects and perform other tasks as assigned by management

• Adapt to alternative schedules as required by the Customer Critical Role during unforeseen situations

⛳️ Requirements

• High school diploma or an equivalent mix of education and experience

• Must possess or have the ability to acquire automotive knowledge for all supported vehicles

• Strong sales skills with some product knowledge or a willingness to learn

• Ability to maintain attendance as per company policy

• Capability to uphold professionalism and utilize tact when dealing with challenging customers

• Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel

• Reliable PC and adequate internet speed to perform effectively in the role and meet expectations

• Dual monitors are highly recommended

• Exceptional organizational skills with the capacity to manage multiple tasks simultaneously

• Strong oral and written communication and interpersonal abilities

• Ability to prioritize tasks and meet deadlines

• Successful completion of the Turn5 sales new hire training program upon hiring

• Must reside in Pennsylvania, Ohio, Maryland, Virginia, South Carolina, Georgia, Florida, Mississippi, Kansas, Texas, Arkansas, Wisconsin, Minnesota, Indiana, Nevada, or Utah

• Bilingual skills are a plus

• Visual and auditory capability

• Ability to sit for extended periods

• Ability to work under pressure to meet strict deadlines

• Competence in operating general office equipment, including fax machines, photocopiers, and computer printers

• Ability to manage inbound and outbound calls, texts, chats, and emails with customers, vendors, and others

🏝️ Benefits

• Opportunities for hourly shift differentials

• Sales Tech Career Path Program with potential for rate increases

• Weekend shift pay: an additional $5/hour for each weekend day worked

• Perfect attendance bonus: up to an additional $3/hour every two weeks for maintaining perfect attendance and other KPIs

• Sales-based performance bonus: potential earnings of up to $30,000+ per year

• Medical, dental, and vision coverage

• 401(k)/Roth plans with a generous company match

• Remote work options

• Paid Time Off (PTO)

• Paid holidays

• Paid Parental Leave

• Travel assistance services

• Confidential life services, including counseling, consultation, and wellness services

• YMCA membership reimbursements

• Employee discounts of up to 50% on products across four websites

• Up to 20% off Special Orders from WheelPros and Turn14

• Annual $250 Vehicle Mod Program reimbursement

• Health Flexible Spending Accounts (FSA)

• Dependent Care Accounts (DCA)

• Short-Term Disability (100% covered)

• Voluntary Long-Term Disability options

• Basic Life/AD&D Insurance (100% covered, up to 1x annual salary)

• Voluntary Additional Life Insurance

• Pet Insurance options