Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Support customers throughout their journey of purchasing automotive accessories.

• Manage customer interactions through phone calls, text messaging, emails, and online chats regarding orders, product questions, and returns.

• Make outbound calls and send text messages to current customers to follow up on sales opportunities and finalize transactions.

• Accept inbound calls, text messages, tickets, and chats from queues as directed.

• Utilize product knowledge to promote and sell automotive accessories.

• Recommend relevant vehicle modifications and upgrades.

• Establish rapport with customers to encourage repeat business and resolve service-related concerns.

• Enter and process orders, returns, and customer inquiries efficiently.

• Address questions and educate customers while providing purchasing recommendations.

• Leverage available sales programs and channels to meet bi-weekly sales targets and performance metrics.

• Achieve customer service quality standards, customer contact goals, and revenue objectives.

• Inform Sales leadership about trends or issues that arise.

• Pursue ongoing automotive education through company-sponsored programs and the learning management system (LMS).

• Engage in special projects and fulfill additional responsibilities assigned by management.

⛳️ Requirements

• High school diploma or an equivalent mix of education and experience.

• Must possess or be able to acquire automotive knowledge for all supported vehicles.

• Strong sales skills and some product knowledge or the capability to learn.

• Ability to maintain consistent attendance as outlined by company policy.

• Capability to maintain professionalism and exercise tact when interacting with challenging customers.

• Proficient in computer keyboarding and internet skills, including Microsoft Word and Excel.

• Reliable PC with adequate internet speed; dual monitors are highly recommended.

• Exceptional organizational skills and the ability to manage multiple tasks simultaneously.

• Strong oral and written communication and interpersonal skills.

• Ability to prioritize tasks and meet deadlines effectively.

• Successful completion of the Turn5 sales new hire training program upon hiring.

• Candidates must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Availability for one weekend shift per week is required.

• Bilingual skills are a plus.

🏝️ Benefits

• Medical, dental, and vision insurance options.

• 401(k)/Roth plans with a generous company match.

• Opportunity to work remotely.

• Paid Time Off (PTO).

• Paid holidays.

• Paid Parental Leave.

• Travel assistance provided.

• Confidential life services, including counseling, consultation, and wellness services.

• Reimbursement for YMCA memberships.

• Employee discounts of up to 50% on products from four websites.

• Up to 20% off Special Orders from WheelPros and Turn14.

• Annual reimbursement of $250 for designated vehicle products through the Vehicle Mod Program.

• Health Flexible Spending Accounts (FSA).

• Dependent Care Accounts (DCA).

• Short-Term Disability coverage (100% covered).

• Voluntary Long-Term Disability options available.

• Basic Life/AD&D Insurance (100% covered, up to 1x annual salary).

• Voluntary Additional Life Insurance options.

• Pet Insurance available.