Pharmacy Technician, PCO

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Accurately process new prescriptions, refills, and discontinuations.

• Maintain comprehensive and compliant medication profiles for patients.

• Handle a high volume of inbound calls from hospice partners, prescribers, and clinical staff.

• Triage and address routine service inquiries while appropriately escalating complex issues.

• Provide outstanding customer service through effective communication and active listening.

• Employ de-escalation techniques in urgent or emotionally charged situations.

• Achieve service level, quality, productivity, and documentation standards.

• Utilize pharmacy systems and internal tools for workflow management and activity documentation.

• Identify service-related issues and collaborate with operations leadership for resolution.

• Participate in training, system updates, and initiatives focused on continuous improvement.

• Support hospice pharmacy operations, ensuring patient safety, service quality, and an enhanced care experience.

⛳️ Requirements

• At least 2 years of recent experience as a pharmacy technician.

• High school diploma or equivalent required.

• CPhT or EXCPT Pharmacy Technician certification is mandatory.

• Experience as a Pharmacy Technician within a healthcare environment.

• Detail-oriented with a strong emphasis on accuracy and compliance.

• Excellent verbal and written communication skills, maintaining a calm and empathetic demeanor.

• Capability to manage multiple priorities in a fast-paced, call-driven setting.

• Familiarity with pharmacy systems, patient records, or workflow management platforms.

• Strong customer-focused problem-solving skills.

• Ability to manage sensitive patient and clinical information with confidentiality.

• Adaptability to evolving processes, systems, and priorities.

• Strong organizational skills with a keen attention to documentation standards.

• Collaborative mindset to work effectively with pharmacists and colleagues.

• Proficient in Microsoft Office Suite.

• Clear and effective verbal communication skills.

🏝️ Benefits

• Competitive salary ranging from $21.50 to $23.50 based on experience.

• 12% shift differential for weekday hours worked after 6:00 PM.

• 5% shift differential for all weekend hours.

• 17% shift differential for weekend hours worked after 6:00 PM.

• Health, dental, and vision insurance benefits.

• Paid time off (PTO) provided.

• Sick time benefits included.

• 401(k) plan with a matching contribution.

• Opportunities for growth and career advancement.

• Continuous learning and skill development initiatives.

• Agile and adaptable team culture.

• Access to innovative and revolutionary technology solutions.