Lead Pharmacy Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main point of contact for pharmacy technicians by addressing inquiries, offering guidance, and aiding in daily operations.

• Assist in the onboarding, training, and continuous development of pharmacy team members.

• Oversee employee productivity, workflow performance, and quality metrics.

• Provide coaching and performance feedback while escalating significant performance issues to pharmacy leadership.

• Assist with staffing and scheduling tasks, including PTO management and coverage planning.

• Conduct operational audits, maintain documentation, and prepare reports on team and workflow performance.

• Manage and respond to secure emails, phone inquiries, and operational communications.

• Monitor prescription processing queues to ensure the timely completion of new orders and refill requests.

• Perform pharmacy technician responsibilities, including prescription processing, billing support, order entry, and medication-related workflow tasks.

• Collaborate with internal teams to ensure continuity of care and address operational issues.

• Appropriately escalate clinical inquiries, prescription clarifications, and pharmacist-related matters.

• Track prescription turnaround times and assist the team in achieving daily production and service-level objectives.

• Foster compliance with pharmacy procedures, quality standards, and regulatory requirements.

• Serve as a subject matter expert and resource for pharmacy operations, systems, and workflow processes.

• May offer technical guidance and training to others; mentor less experienced team members.

⛳️ Requirements

• Valid Florida Pharmacy Technician License.

• Experience as a pharmacy technician in retail, specialty, mail-order, long-term care, or a similar pharmacy setting.

• Proven experience in leading, mentoring, training, or guiding team members.

• Excellent verbal and written communication skills.

• Ability to prioritize tasks, manage competing deadlines, and thrive in a fast-paced environment.

• Demonstrated ability to collaborate across teams and foster positive working relationships.

• Strong organizational skills with a keen attention to detail and accuracy.

• 4+ years of relevant experience is preferred.

• High School diploma, GED, or equivalent, or equivalent work experience is preferred.

• Experience in training and developing pharmacy staff is preferred.

• Experience as a subject matter expert (SME) in pharmacy workflows or systems is preferred.

• Familiarity with CarePoint or similar pharmacy management systems, including GuardianRx, PioneerRx, Prodigy, or ProScript, is preferred.

• Experience supporting productivity tracking, quality assurance programs, scheduling, and performance coaching is preferred.

• Maintain relevant licenses, training, and certifications.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off plan.

• Health savings account (HSA).

• 401k savings plan.

• Access to wages before payday with myFlexPay.

• Flexible spending accounts (FSAs).

• Short- and long-term disability coverage.

• Work-Life resources.

• Paid parental leave.

• Healthy lifestyle programs.