Pharmacy Technician I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as an intermediary between patients, healthcare providers, and pharmacists.

• Deliver outstanding customer service and empathetic telephone support to Oak Street Health patients.

• Manage incoming refill requests, check refill status, and process medication renewal requests.

• Reach out to patients to remind or assist them in securing medication refills.

• Make outbound calls to pharmacies on behalf of patients.

• Handle approximately 40-50 inbound calls and 60-80 outbound calls daily.

• Collaborate with care teams at the center to address refill challenges.

• Utilize electronic medical record systems to send requests and updates to field care teams.

• Document clear and accurate information in relevant electronic systems.

• Capture and record all patient requests prior to concluding calls.

• Monitor the CareReq queue and address open requisitions.

• Arrange transportation for visits to the center.

• Schedule off-schedule or requested patient appointments.

• Utilize the triage nurse line and warm transfers for urgent healthcare issues.

• Process prescription requests in accordance with current procedure standards and policies.

• Maintain a private, distraction-free home office to safeguard patient information.

• Achieve departmental metrics and stay updated on metric modifications.

• Maintain licensure and certification.

• Fulfill continuing education obligations.

• Execute additional assigned tasks.

⛳️ Requirements

• At least 1 year of experience in retail pharmacy is required.

• Active Pharmacy Technician License in the state of residence is necessary.

• Certified Pharmacy Technician (CPhT) certification is required.

• High school diploma or equivalent is mandatory.

• Bilingual in Spanish is preferred; medical Spanish is an advantage.

• Strong proficiency in MS Office and Google Suite is preferred.

• Capability to perform daily tasks with minimal supervision.

• Proven ability to provide high-quality customer service.

• Deliver confident and professional service to Oak Street Health patients and internal stakeholders.

• Authorization to work in the US.

• Proficient PC skills, computer literacy, basic Google Suite capabilities, and ability to navigate systems.

• Prior experience working remotely.

• Ability to secure high-speed internet and connect hardwired equipment to the router/modem.

• Maintain a private and distraction-free remote work environment and reliable care for dependents during working hours.

• Willingness to participate in remote training sessions conducted in a classroom format.

• Ability to uphold required conscientiousness, professionalism, and reliability in a remote work setting.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial wellness.

• Comprehensive benefits package for full-time employees and their families, based on eligibility.