Pharmacy Technician

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee patient enrollment processes, including benefit investigations, insurance verifications, and standard patient access challenges.

• Act as the main point of contact for patients, healthcare providers, and insurance payers.

• Manage incoming documentation and input/process data in patient management systems.

• Handle both inbound and outbound calls, documenting all interactions.

• Triage and direct calls to ensure one-touch resolution for callers.

• Identify and escalate issues in line with program protocols.

• Conduct benefit investigations and assess eligibility.

• Investigate coverage prerequisites, out-of-pocket expenses, and payer stipulations.

• Collaborate with patients, providers, and payers to gather missing information and address routine access challenges.

• Independently oversee patient cases from initial intake to the completion of benefit verification.

• Ensure precise documentation, timely follow-ups, and compliance with program specifications.

• Uphold the confidentiality and integrity of protected health information per HIPAA regulations.

• Execute data entry tasks, establish new patient records in databases, and process prescriptions.

• Perform both manual and electronic patient benefit verifications.

• Meet productivity, quality, attendance, and service-level goals.

• Provide support for special projects as required.

• Collaborate effectively and communicate transparently with stakeholders.

⛳️ Requirements

• High School Diploma or GED.

• One to two years of pertinent experience in healthcare operations, benefit verification, or a comparable customer service position.

• Experience in customer support, patient care, provider assistance, or administrative duties in a pharmacy or healthcare environment.

• Proven capability in data entry and customer service.

• Experience in conducting benefit investigations, insurance verification, document review, program support, patient access assistance, or related healthcare operations tasks.

• Familiarity with medical and pharmacy benefit frameworks, types of payers, and reimbursement methods.

• Ability to effectively manage high-volume phone interactions while upholding quality and customer service standards.

• Advanced computer skills with a strong emphasis on data-entry accuracy and productivity.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint, including the ability to generate reports and analyze regular data.

• Experience with patient support, case management, CRM, healthcare operations, and workflow management systems.

• Capability to navigate multiple databases, applications, and electronic systems concurrently.

• Proficient with telephony/call center technology and related documentation tools.

• Ability to maintain electronic patient records and rectify routine data inconsistencies.

• Skilled in troubleshooting basic system, workflow, and user issues within supported applications.

• Excellent oral, written, and interpersonal communication abilities.

• Capacity to multi-task and address moderately complex issues using independent judgment.

• Ability to work autonomously while also functioning well as a collaborative team member.

• Capability to thrive in a fast-paced, metric-driven environment.

• Strong customer service skills.

• Ability to acquire a Missouri pharmacy technician registration.

• Preferred: Associate’s Degree.

• Preferred experience in a pharmacy or healthcare environment, customer service/call center, or medical billing.

🏝️ Benefits

• Option for remote work.

• Reasonable accommodations for employees/applicants with disabilities.

• Competitive salary and benefits package.

• Commitment to equal opportunity employment.

• 0% travel requirement.

• 40 hours per week, spread over 5 days.