Pharmacy Technician

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Process and submit new prescription and medication renewal requests, including controlled substances, adhering to approved VA protocols.

• Respond to telephone inquiries from Veterans, physicians, and healthcare professionals regarding prescriptions and medication-related questions.

• Review prescription profiles and provide updates on medication status within the technician's scope of practice.

• Document interactions with patients and staff in CPRS and other VA systems.

• Address inquiries concerning expired, discontinued, deleted, or unavailable medications.

• Escalate clinical matters to pharmacists as necessary.

• Verify patient identity before discussing any protected health information.

• Manage incoming calls while achieving national productivity and quality standards.

• Deliver professional customer service to Veterans, staff, and external clients.

• Operate telephone systems, including transferring calls and placing callers on hold.

• Adhere to Pharmacy Contact Center scripts and workflows.

• Aim to resolve Veteran concerns at the first point of contact whenever feasible.

• Seek assistance from team leads, pharmacists, or supervisors for unusual or complex issues.

• Maintain access to and compliance with VA electronic health record systems and security protocols.

• Keep national pharmacy technician certification active throughout employment.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be a US Citizen.

• High School Diploma or GED is required.

• Completion of an Academic Pharmacy Technician Training Program is necessary.

• Must possess an active national certification: Certified Pharmacy Technician (CPhT) through PTCB or Certified Pharmacy Technician (ExCPT) through NHA.

• All certifications must remain current and valid.

• A minimum of 1 year of retail pharmacy experience is required.

• Must reside within 50 miles of 3601 S 6th Ave, Tucson, AZ 85723.

• Availability to work shifts scheduled between 6:00 AM and 11:00 PM Pacific Time is essential.

• Must have continuously lived in the United States for the three years prior to appointment at a federal facility.

• Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during shifts.

• Capability to lift up to 50 lbs from floor to waist.

• Ability to lift up to 20 lbs.

• Ability to carry up to 40 lbs a reasonable distance.

• Ability to push/pull with 30 lbs of force.

🏝️ Benefits

• Employment on a full-time basis.

• Fully remote work arrangement (within 50 miles of the Tucson VA Medical Center).

• Opportunity to support various VA Medical Centers.

• Commitment to equal opportunity employment.

• Reasonable accommodation support for applicants with disabilities.