Pharmacy Operations Supervisor

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee the daily operations of a team of inbound phone technicians focused on specialty patients.

• Track productivity and performance metrics.

• Organize and guide workflow and project assignments.

• Foster a positive team atmosphere and ensure the sharing of best practices.

• Coordinate team schedules with RMG, ASA, and manage workflow.

• Supervise and assist with complex escalation cases.

• Aid in the creation of programs and process enhancements aimed at improving customer service for both internal and external stakeholders.

• Monitor team and individual performance metrics to ensure service standards are achieved.

• Mentor, coach, and provide constructive feedback to team members regarding quality, accountability, attendance, and productivity.

⛳️ Requirements

• High School diploma or GED is mandatory.

• At least 3 years of relevant experience required.

• Preferred: Pharmacy Technician license/certification/registration.

• Basic PC knowledge is essential.

• Proficiency in MS Office, Internet usage, and email communication is required.

• Strong expertise in Excel, PowerPoint, and WebEx is preferred.

• Exceptional verbal, written, and telephonic communication skills are necessary.

• Keen attention to detail, accuracy, and quality is crucial.

• Experience with basic math skills pertaining to dosing calculations and fundamental Excel tasks is necessary.

• Proven leadership abilities and capability to effectively nurture and support team members.

• Advanced problem-solving skills are essential.

• Capacity to collaborate with other departments to address complex issues with innovative solutions.

• Flexibility to thrive in a dynamic work environment and make independent decisions.

• Proven ability to manage challenging conversations professionally.

• If working remotely, must have a cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload speed.

🏝️ Benefits

• Benefits commence on Day 1.

• Enjoy 18 days of PTO within a full calendar year.

• 401(k) plan available.

• Opportunities for career advancement.

• Eligibility for bonuses through incentive plans.

• Comprehensive medical, vision, dental, and well-being and behavioral health programs.

• Company-paid life insurance.

• Tuition reimbursement offered.

• Minimum of 18 days of paid time off annually.

• Paid holidays provided.

• Leaves of absence available.