Pharmacy Operations Lead Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for both current and prospective Essentials and Optimizer clients regarding inquiries and issues related to PowerGridRx.

• Provide leadership in education and ensure the continuity of care and service for clients and staff.

• Address and prioritize connectivity issues related to clients, pharmacists, and TSS within PowerGridRx.

• Generate and manage Zendesk tickets when necessary.

• Guide clients to the appropriate point of contact.

• Offer TSS staffing solutions.

• Support TSS training concerning intervention documentation.

• Educate TSS and pharmacist personnel on intervention notes and parked order notes.

• Assist in managing the PipelineRx queue by allocating orders to the suitable pharmacist.

• Oversee queues to minimize turnaround times.

• Enhance pharmacy workflow by reaching out to clients on behalf of the on-duty pharmacist.

• Supervise and prioritize calls from high-volume clients, particularly during peak hours.

• Utilize the Phone Tree to maintain client visibility for the on-duty pharmacist and engage with clients or PipelineRx IT for advanced technology support.

• Ensure pharmacist coverage during designated PipelineRx shift hours.

• Organize pharmacist coverage during emergencies like no-shows, call-offs, illness, or power/internet disruptions.

• Facilitate communication between pharmacists and clients in instances of interrupted system access.

• Keep precise records of interactions and issues through nightly shift reports to the TSS manager.

• Serve as a resource for the on-duty pharmacist during shifts.

⛳️ Requirements

• High school diploma is required.

• A Bachelor’s degree is preferred.

• Current National Certification and State license are mandatory.

• A minimum of 1 year experience as an institutional pharmacy technician is required.

• Strong IT skills and troubleshooting experience, including familiarity with ticketing systems like Zendesk.

• Proficient in Microsoft Office, particularly Outlook, Excel, and Word.

• Skilled in using Google Drive, the internet, and email.

• Ability to work independently and efficiently.

• Capacity to transition between tasks without compromising customer service.

• Availability for emergency support is essential.

• Excellent interpersonal and customer service abilities.

• Capability to meet physical demands, including operating office equipment, lifting up to 25 pounds occasionally, and extended use of computers and telephones.

• Must work in an IT-secure, HIPAA-compliant office environment when applicable.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits available from day one.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-funded life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence available.

• Requirement for cable broadband or fiber optic home internet with at least 10Mbps download and 5Mbps upload speeds for remote work.