Pharmacy Care Coordinator, MA – Contract to Perm

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct high-volume outbound calls to patients to introduce Evergreen's pharmacy service, building rapport and trust while guiding patients through the enrollment process.

• Provide clear and standardized messaging over the phone utilizing approved scripts and talking points to ensure consistent and informed enrollment decisions, while addressing patient questions and objections.

• Secure and document patient consent via phone and collect the necessary information for patient enrollment.

• Update patients' preferred pharmacy, initiate electronic prescriptions (eRxs) to the pharmacy partner, and accurately record consent or decline in the EHR.

• Manage outreach queues and follow-up schedules, ensuring multiple contact attempts per patient while prioritizing outreach based on urgency and objectives.

• Record call activities, outreach attempts, acceptances/declines, and coordination efforts in clinical and operational systems.

• Meet call center performance benchmarks, including call quality, productivity, average speed of answer, and enrollment/conversion goals.

• Maintain patient privacy and confidentiality in accordance with HIPAA regulations and organizational policies.

• Perform additional duties related to the role as assigned.

• Collaborate with patients from partner practices to engage them, obtain consent, and facilitate timely access to medications and pharmacist-led clinical services.

⛳️ Requirements

• Current Medical Assistant certification (CMA/RMA).

• Experience in a telephonic, call-center, or high-volume outbound patient/customer outreach environment.

• Excellent interpersonal and communication skills, with the ability to establish trust and engage patients over the phone.

• Background in healthcare, pharmacy, care coordination, or other patient support roles.

• Proficient and comfortable working within an electronic health record (EHR/EMR)—documenting encounters, reviewing medication lists, and making authorized updates.

• Strong organizational skills and attention to detail, capable of managing multiple patients, tasks, and follow-ups across an outreach queue.

• Knowledge of HIPAA regulations and a proven commitment to safeguarding patient privacy and PHI.

• Intermediate proficiency with MS Office Suite applications, including Outlook and Teams.

• Ability to work effectively in a primarily remote setting.

• Home internet connection must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps.

• Employees are required to work from a dedicated space free from ongoing interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Paid time off starting at 4 weeks for full-time employees.

• 12 paid holidays each year.

• Medical, dental, vision, and life insurance, including an HSA with employer matching.

• Reimbursement for continuing medical education for eligible positions.

• A 401(k) program with Evergreen matching up to 4% of contributions after six months of employment.

• Paid parental leave.

• A comprehensive training and development program that begins with onboarding and continues throughout your career with Evergreen Nephrology.