Pharmacy Account Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the main point of contact for a designated pharmacy-only portfolio, brokers, benefit consultants, and TPAs.

• Build robust external and internal relationships to meet customer satisfaction, revenue, membership, and profit goals.

• Function as the pharmacy subject matter expert (SME) to support the AMPS client service team.

• Uphold confidentiality and adhere to HIPAA regulations regarding members and clients.

• Serve as the AMPS/Drexi account manager for the designated pharmacy-only portfolio.

• Cultivate mutually beneficial working relationships with client contacts to promote client retention.

• Ensure follow-up on unresolved issues until they are resolved.

• Provide innovative product and service solutions to address the changing needs of clients.

• Oversee client dashboards to confirm that client expectations are fulfilled.

• Work collaboratively across departments to identify, implement, and assess service efficiencies, including performance guarantees.

• Partner with team members on client projects and new-service rollouts.

• Facilitate Open Enrollment meetings and participate in Health Fairs and client engagements.

• Maintain both external and internal information in internal systems.

• Collaborate with Marketing, Product, and Sales on relevant initiatives.

• Complete additional training and project tasks as assigned by Client Services leadership.

⛳️ Requirements

• Bachelor’s Degree in Business or a related field.

• At least 5 - 7+ years of experience in pharmacy services or sales.

• Comprehensive understanding of the PBM industry is required.

• Experience in healthcare and TPA is preferred.

• Outstanding verbal and written communication skills.

• Exceptional customer service abilities.

• Strong analytical and problem-solving capabilities.

• Self-assured decision-making skills.

• Detail-oriented, adaptable, and highly organized.

• Capability to work independently as well as collaboratively within a team.

• Willingness to travel as needed.

• Ability to maintain confidentiality and adhere to HIPAA regulations.

• Availability to travel for on-site client visits approximately 50% of the time.

🏝️ Benefits

• Fully remote work setup.

• Full-time employment.