Pharmaceutical Inside Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound calls to Health Care Professionals on behalf of the pharmaceutical client through telephone, e-mail, and chat.

• Manage designated targets and territories while achieving program objectives.

• Utilize gatekeeping techniques to connect with appropriate targets and deliver engaging discussions for assigned products.

• Present approved product messaging accurately and in a professional manner.

• Collaborate with client field representatives as needed.

• Handle calls in accordance with client specifications using various computer systems, manual documentation, and training materials.

• Assess and escalate calls following training protocols and FAQs.

• Adhere to both global and local client policies, processes, and procedures.

• Follow client and Conduent protocols for adverse events and product quality complaints.

• Gather essential customer information and log interactions in the CRM system.

• Relay customer calls, issues, insights, trends, programs, and solutions to the client.

• Stay updated on current business and industry knowledge.

• Reach out to doctors’ offices remotely to provide education on prescription drugs, with a focus on neurology products.

• Participate in 1–3 mandatory sales-meeting trips annually, each lasting 5 days or less.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Successfully clear a criminal background check.

• Strong customer service orientation with clear, professional communication skills and the ability to follow instructions accurately.

• Internet speed test results: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms.

• Capability to connect via an ethernet cable to a modem/router.

• Experience making outbound sales calls to Health Care Professionals through telephone, e-mail, and chat.

• Prior experience in business-to-business calling.

• Ability to convey complex information effectively.

• Excellent gatekeeping abilities.

• Proven combination of sales and service skills.

• Outstanding verbal and written communication skills.

• Proficiency in typing and navigating computer systems efficiently.

• Must be eligible to reside in a state where the compensation structure adheres to applicable wage regulations; not currently hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or specified metro areas.

🏝️ Benefits

• Paid Training.

• Opportunities for Career Advancement.

• Comprehensive Benefit Options.

• Positive Work Environment.

• Health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick time.

• 1–3 paid air-travel trips annually for mandatory sales meetings.