Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee designated customer accounts from initial outreach to final resolution.

• Maintain a regular collection schedule and escalate accounts that need management, legal, or third-party involvement.

• Achieve established cash collection targets and meet assigned performance KPIs.

• Analyze accounts receivable aging reports and prioritize collection efforts based on balance, delinquency, risk, and business significance.

• Record customer interactions, payment agreements, disputes, and collection efforts in the accounting system.

• Investigate and resolve discrepancies in invoices, short payments, unapplied cash, billing concerns, and other payment obstacles.

• Identify and report high-risk accounts, frequent delinquencies, and broken commitments to management.

• Compile weekly aging summaries, collection forecasts, account updates, and KPI reports for management review.

• Safeguard confidential customer, financial, and organizational data.

• Process customer credit card transactions via the authorized third-party processor.

• Manage invoice submissions through customer payment portals.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent.

• At least 1 year of relevant experience is preferred.

• Experience in a mid-sized or rapidly growing organization with revenue of $50M+ is preferred.

• ERP experience is preferred.

• Strong grasp of accounts receivable aging, DSO, and credit management principles.

• Outstanding verbal and written communication abilities.

• Strong skills in negotiation and conflict resolution.

• Analytical mindset with a keen attention to detail.

• Capable of managing high-volume portfolios amidst competing priorities.

• Proficient in Excel.

• High degree of professionalism and persistence.

• Exceptional organizational skills and attention to detail.

• Excellent customer service and communication skills.

• Ability to analyze information effectively.

• Collaborative team player.

• Associate degree in accounting or a related field is preferred.

• Previous experience with Accounts Receivable and collections.

• Familiarity with accounting software.

• Capacity to regularly lift and/or move items up to 25 pounds.

• Occasional travel of less than 20% may be required.

• Candidates must successfully pass a drug test prior to employment.

• Must be able to work in a general office environment.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Generous paid time off, including vacation and holidays.

• Flexible working hours.

• Wellness program.

• Referral bonus.

• Tuition reimbursement.

• Competitive salary.

• Supportive leadership teams.