Collections Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Daily contact with delinquent customers via phone, WhatsApp, and email.

• Implement the collections process based on the number of days overdue.

• Utilize resolution-focused collection strategies.

• Follow up until each case reaches a resolution.

• Suggest and document installment agreements and payment deadlines within set authorization limits.

• Ensure customers are aware of the contractual consequences of nonpayment.

• Escalate complicated cases to the Senior Analyst.

• Monitor, organize, and prioritize the portfolio of delinquent accounts.

• Identify risks of recurring delinquency and emerging trends.

• Document interactions, agreements, and contact attempts in the system/CRM.

• Keep portfolio information current and well-organized.

• Ensure traceability of collection activities.

• Coordinate with the Administrative Assistant to refer cases for credit bureau reporting or legal action.

• Provide suggestions for enhancing the collections workflow and processes.

• Work schedule is Monday through Friday, from 8:00 a.m. to 5:48 p.m.

⛳️ Requirements

• Prior experience in customer service or collections is essential.

• Excellent verbal and written communication abilities.

• Familiarity with WhatsApp Business, email, and CRM systems.

• Strong organizational skills and capability to manage multiple contacts at once.

• Proficiency in English.

• Proficiency in Portuguese.

• Must be available to work remotely.

• Adequate setup for remote work, including a computer or laptop and a proper workspace.

• Previous experience working remotely is preferred.

🏝️ Benefits

• Meal allowance.

• Day off.

• Access to a wellness platform.

• Commission opportunities.

• Home office allowance.

• Remote work flexibility.

• Training platform access.