Junior Collections Analyst

This is a fully remote position, open to applicants in Poland.

📋 Description

• Analyze customers' accounts that are in arrears to determine the most effective approach for debt resolution.

• Engage with customers through both inbound and outbound calls as well as emails to facilitate payment settlements.

• Clarify the underlying reasons for outstanding balances and assist in preventing future payment defaults.

• Deliver a customer-focused service experience.

• Assist with offline tasks to ensure smooth workflow management.

• Actively seek to enhance processes and debt collection strategies.

⛳️ Requirements

• Exceptional verbal and written communication abilities in both Polish and English.

• Willingness to work from 9 a.m. to 5 p.m. or 10 a.m. to 6 p.m.

• Demonstrated dedication to providing high-quality customer service.

• Capability to manage challenging customer interactions.

• Positive demeanor towards customers, colleagues, and challenges.

• Precision and independence in task execution.

• Strong organizational skills and ability to prioritize effectively.

• Proficient in PC applications (MS Office).

• Experience in debt collection or call center environments is advantageous.

🏝️ Benefits

• Incentives based on performance for qualifying employees.

• Comprehensive and inclusive benefits focused on financial wellness, health, and overall well-being.

• Ongoing development opportunities, including training, educational support, and pathways for career advancement.

• Recognition programs to celebrate employee achievements and milestones.

• An inclusive and accessible recruitment process with accommodations available during hiring.