Personal Lines Policy Processor I

This is a fully remote position, open to applicants in United States.

📋 Description

• Underwrite auto insurance policies within the non-standard market.

• Ensure compliance with state regulations while upholding high-quality standards.

• Compare customer documents and policies to confirm eligibility.

• Draft business correspondence for supervisors, managers, and both internal and external customers.

• Communicate with insured individuals or brokers to gather information or notify them about policy activities.

• Review applications, Motor Vehicle Reports (MVRs), and other underwriting documents or reports to identify necessary changes.

• Modify, update, and process existing policies to adjust coverage amounts or insurance types as needed.

• Inform relevant parties of policy cancellations, required documents, and other underwriting actions.

• Process requests for policy cancellations in accordance with underwriting and state insurance regulations.

• Prepare and file both business and government forms.

• Update leadership on the status of ongoing tasks and projects.

• Manage multiple priorities while maintaining productivity and quality standards.

• Provide assistance in phone queues during peak call volumes.

• Adhere to state and federal laws, Department of Insurance standards, carrier policies, and company protocols.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent required.

• Prior experience in personal lines insurance, especially in policy processing or underwriting, is preferred.

• Strong understanding of insurance terminology, concepts, and coverage.

• Ability to read, analyze, and interpret industry publications, technical procedures, and governmental regulations.

• In-depth knowledge of insurance principles, regulations, and underwriting guidelines.

• Exceptional attention to detail and accuracy in data entry and policy review.

• Ability to thrive in a fast-paced environment and meet deadlines consistently.

• Proficiency in Microsoft Office and insurance software is preferred.

• Capacity to adapt to new software programs and technological changes.

• Strong problem-solving skills and a proactive approach.

• Ability to interpret written, oral, diagrammatic, or schedule-based instructions.

• Excellent written and verbal communication abilities.

• Capability to work independently and collaboratively within a team.

• Ability to interact effectively and professionally with others.

• Skill in articulating complex issues both verbally and in writing.

• Ability to receive and understand complex information.

• Consistently provide outstanding client service.

• Must maintain consistent and punctual attendance.

• Willingness to work mandatory overtime as determined by management.

• Travel may be necessary.

• Must have a distraction-free home office or designated workspace suitable for remote work.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account (HSA) options available based on selected plan.

• Paid Time Off (PTO).

• 401(k) retirement plan.

• Company-observed holidays.

• Opportunity for remote work from home.

• Flexible work schedules when applicable.