Performance Manager, Team Lead

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Mentor and guide a team of Performance Managers.

• Provide consistent feedback on client interactions, account strategies, and the application of performance metrics.

• Conduct one-on-one meetings and team gatherings.

• Establish objectives and ensure the team meets account health, retention, and growth targets.

• Facilitate the onboarding and training of new Performance Managers, including shadowing client calls and assessing initial account plans.

• Collaborate with senior leadership on recruitment, capacity management, and process enhancement initiatives.

• Collect and prioritize client feedback and communicate it to the Motive Product team.

• Manage a smaller portfolio of dealership accounts directly.

• Oversee ongoing client communications, expectations, priorities, and follow-ups.

• Cultivate trusted relationships by comprehending clients' objectives, priorities, and business frameworks.

• Track client-site performance across automotive and digital key performance indicators (KPIs).

• Align Motive’s offerings with clients' business goals and performance aspirations.

• Identify expansion opportunities for Motive products and additional dealership-group sites.

• Assist in client onboarding and the continuous use of Motive’s tools and workflows.

• Lead training sessions on applications with client teams and key stakeholders.

• Relay client feedback and performance insights to the Motive Product team.

⛳️ Requirements

• Minimum of 4 years of experience in customer success, account management, or consulting in the automotive sector.

• Proven experience in coaching or mentoring other Customer Success Managers (CSMs), whether formally or informally.

• History of managing a substantial, intricate portfolio of dealership accounts with notable retention and growth outcomes.

• Experience in providing direct, constructive feedback and holding a team to high standards.

• Excellent written and verbal communication skills.

• Proficient in working with performance data, analytics, and reporting.

• Capable of instructing others on utilizing performance data, analytics, and reporting effectively.

• Highly organized and adept at balancing personal account management with team leadership duties.

• Team-oriented and comfortable working across various functions.

🏝️ Benefits

• Motive covers 100% of employees' health, dental, and vision insurance premiums.

• Motive pays 50% of the cost of dependents' health, dental, and vision insurance premiums.

• Option for remote or in-person work in Oklahoma City.

• Fully distributed team across the United States.