Performance Manager

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Take ownership of the health, performance, retention, and growth of designated client accounts.

• Act as the primary representative for client relationships.

• Serve as the consistent point of contact, proactively managing communications, expectations, priorities, and follow-ups.

• Foster trusted partnerships by understanding client goals, priorities, and business structures.

• Gain a robust understanding of clients' geographic presence, corporate teams, and dealership operations.

• Monitor performance at client sites across automotive and digital KPIs.

• Provide clear, actionable performance insights during regular client meetings.

• Align Motive's solutions with client business objectives and performance targets.

• Identify expansion opportunities for Motive products and additional dealership-group locations.

• Assist with client onboarding and the ongoing adoption of Motive tools and workflows.

• Conduct application training sessions with client teams and key stakeholders.

• Collaborate with the Motive Product team to share client feedback and performance insights.

⛳️ Requirements

• A minimum of 3 years of experience in customer success, account management, or consulting within the automotive sector.

• Excellent written and verbal communication skills.

• Proficient in working with performance data, analytics, and reporting.

• Strong consultative communication abilities and the capacity to build trust with client stakeholders.

• Highly organized with the capability to manage multiple accounts and prioritize effectively.

• Collaborative mindset, comfortable working across various functions.

• Must reside in the United States.

🏝️ Benefits

• Motive covers 100% of the health, dental, and vision insurance premiums for employees.

• Motive pays 50% of the premiums for dependents' health, dental, and vision insurance.