Performance Manager

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Establish and nurture relationships with a portfolio of external clients.

• Take ownership of client relationships and advocate for client needs within the organization.

• Enhance client retention, revenue growth, and product usage.

• Recognize customer interest in additional products and facilitate product expansion or upselling.

• Collaborate with fellow Performance Managers to ensure a cohesive client experience.

• Independently manage the progress and outcomes of assigned accounts.

• Conduct onsite visits and virtual screen-sharing sessions.

• Assist clients in enhancing business processes and achieving their objectives.

• Create action plans for at-risk clients to maintain relationships.

• Identify obstacles and fundamental issues hindering clients from reaching their goals.

• Offer insights on product capabilities and business objectives.

• Monitor and evaluate account performance and trends.

• Keep an eye on client system red flags and emergencies, taking prompt action when necessary.

• Enhance existing processes and systems through client engagement.

• Stay informed about product releases and enhancements.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a related field and 4 years of experience in a similar role; alternatives include a master’s degree with 2 years’ experience, a Ph.D. with up to 1 year of experience, or 8 years of experience in a relevant field.

• A valid driver’s license is required.

• Must be a safe driver.

• Preference for candidates with at least 3 years of recent retail automotive experience in roles such as General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager, or similar positions.

• Proven capacity to drive change within a dealership.

• Direct experience in desking deals within a retail automotive setting.

• Familiarity and experience with retail automotive and software utilization.

• Proficiency in Microsoft Suite, screen-sharing technologies, and relevant software systems.

• Effective communication skills with all levels within an automotive dealership or dealer group.

• Ability to work remotely and independently with moderate supervision.

• Capability to learn complex technology and possess basic knowledge of web-based systems.

• Willingness to travel up to 50%, including in-market, overnight, and occasional weekend travel.

• Must pass a pre-employment drug test.

• Must be authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship.

🏝️ Benefits

• Annual incentive/commission target of $27,000.00.

• Flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare benefits with multiple options for individuals and families.

• 401(k) retirement plans with company match.

• Inclusive parental leave policies.

• Fertility coverage and adoption assistance.

• Opportunities for professional development and continuing education.

• Financial wellness/planning resources.

• Paid holidays.

• Up to 160 hours of paid wellness annually.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Medical, dental, and vision insurance.

• Paid sick leave, flexible vacation/wellness days, and/or PTO.

• Remote work arrangement.