Performance Assurance Analyst

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Conduct thorough quality assessments of personal and commercial claims files, with amounts reaching up to approximately $300,000.

• Implement the quality assurance program utilizing Xactimate and Symbility.

• Analyze policy and client guidelines to guarantee compliance with claims.

• Assist field colleagues with necessary revisions.

• Carry out revisions using Xactimate and/or Symbility.

• Record review findings in accordance with team protocols.

• Recognize and suggest training and improvement opportunities to the Team Lead.

• Collaborate with the Analyst Team on national quality initiatives and Sedgwick business unit projects.

• Provide feedback to the Team Lead for performance evaluations and group training sessions.

• Maintain expertise in technical claims handling, estimating, and jurisdictional matters.

• Perform additional tasks as assigned.

• Travel as needed.

⛳️ Requirements

• A bachelor's degree from an accredited institution is preferred.

• Must qualify to become a licensed All-Lines adjuster.

• Completion of relevant industry training courses is preferred.

• A minimum of five (5) years of related experience is required.

• At least three (3) years of experience in claims handling.

• Three (3) years at an advanced technical level as a file reviewer for personal and commercial claims, or an equivalent combination of education and experience.

• Strong understanding of claims handling and file review practices and procedures.

• Experience with quality assurance and auditing processes.

• Proficiency in electronic estimating tools, specifically Xactimate or Symbility.

• Exceptional oral and written communication skills, including presentation capabilities.

• Proficient in PC use, including Microsoft Office products and digital resources.

• Strong analytical and interpretative abilities.

• Excellent organizational skills.

• Capability to navigate virtual meetings, screen sharing, and collaboration tools.

• Ability to excel in a remote work setting.

• Outstanding interpersonal skills.

• Competence in producing comprehensive, accurate, and constructive written reports.

• Ability to work collaboratively within a team environment.

• Capability to meet or exceed performance competencies.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with matching contributions.

• Paid time off (PTO).

• Disability insurance.

• Life insurance.

• Employee assistance program.

• Flexible spending account or health savings account.

• Additional voluntary benefits.

• Remote work environment.

• Reasonable accommodations when applicable and appropriate.