People Systems Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding process for new team members, which includes setting up accounts, ensuring equipment access, managing welcome communications, and organizing orientation logistics.

• Keep precise and current records in Paylocity and People Operations tracking systems.

• Assist with offboarding processes, such as deactivating accounts and managing equipment returns.

• Act as the primary contact for daily technology and personnel inquiries.

• Handle password resets and basic account access requests across e2L's technology platforms.

• Diagnose and resolve Tier 1 technology issues, escalating more complex problems as necessary.

• Develop and maintain how-to guides and frequently asked questions documentation.

• Advertise open positions on job boards, career websites, and internal communication channels.

• Conduct phone interviews and coordinate interview scheduling with hiring managers for next steps.

• Offer general administrative assistance to the People & Performance team.

• Execute additional responsibilities as assigned.

• Report directly to the Chief People & Performance Officer.

⛳️ Requirements

• Over 1 year of experience in HR/people operations, customer service, or technical help desk support.

• High proficiency with Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).

• Comfortable learning, navigating, and troubleshooting various software platforms.

• Warm, friendly, and professional communication style.

• Strong organizational abilities and capacity to handle multiple requests within set timelines.

• Exceptional attention to detail and sound judgment in managing confidential information.

• Ability to work independently with minimal supervision and recognize when to escalate issues.

• Experience with an HRIS (Paylocity preferred) or applicant tracking system is advantageous.

• Previous experience in recruiting coordination or phone screening is a plus.

• A background check and drug screening will be mandatory.

🏝️ Benefits

• 401K benefits.

• Health Insurance plan benefits.

• Discretionary PTO in accordance with e2L policy for full-time employees.