People Services Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the ticket queue for the Global People Service Center, prioritizing requests based on urgency and impact.

• Efficiently process transactions while ensuring quality and precision.

• Keep documentation current, accurate, and comprehensive.

• Assess appropriate actions to resolve issues and cases, escalating as necessary.

• Execute administrative tasks in Workday, including name changes, location changes, and employee transitions.

• Distribute letters and communications through Workday and/or DocuSign.

• Review Workday data for accuracy and completeness.

• Stay informed about policy and process changes to provide precise information to employees.

• Share insights and best practices with team members and document them in the knowledge base.

• Analyze transactions and requests to identify efficiencies and enhance People Service Center delivery.

• Suggest the creation or updates to Job Aids that empower employee self-service in Workday.

• Participate in cross-training with the People Operations team to broaden skills and provide mutual support during peak times.

⛳️ Requirements

• Capability to manage sensitive information with confidentiality.

• Outstanding verbal and written communication abilities.

• Exceptional interpersonal and customer service skills.

• Strong time management and organizational capabilities with a focus on detail.

• Comprehensive understanding of human resource principles, practices, and procedures.

• Experience with service center-related technologies.

• Familiarity with Workday HCM.

• Strong analytical and problem-solving abilities.

• Ability to thrive in a fast-paced and occasionally stressful environment.

• Proficient in Microsoft Office Suite or similar software.

• Minimum of 3 years in Human Resources service center, operations management, or process improvement.

• Working knowledge of core Human Resource functions.

• Well-informed about local employment laws, regulations, and requirements.

• Availability for night shift work schedule.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Supportive work environment that values diversity and inclusion.