People Ops Generalist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Tier 1 People Operations assistance to employees and managers via the People helpdesk.

• Oversee preboarding, onboarding, employee documentation, employment modifications, and offboarding processes.

• Assist employees and managers with inquiries related to People policies, Benefits, Leaves, Compensation, systems, and procedures.

• Facilitate Benefits enrollment, eligibility alterations, employee inquiries, documentation, and ongoing administrative tasks.

• Aid in Leave of Absence and ADA management in collaboration with designated Senior Generalists.

• Assist with Compensation procedures, employee changes, reporting, documentation, and recurring program cycles.

• Ensure accurate employee information is maintained within the HR technology ecosystem.

• Execute HRIS transactions, perform regular audits, validate data, and resolve issues.

• Handle helpdesk requests from initiation to resolution and escalate complex issues as needed.

• Guide employees and managers through workflows, systems, policies, and knowledge resources to encourage self-service adoption.

• Maintain People Operations documentation, standard operating procedures, templates, and employee resources.

• Support Talent Acquisition Operations, employee engagement initiatives, surveys, and HR communications.

• Engage in cross-training and retain working knowledge of core People Operations and Total Rewards service areas.

• Identify opportunities to enhance workflows, minimize manual tasks, and improve the employee experience.

⛳️ Requirements

• 2–5 years of experience in People Operations, Human Resources, Benefits & LOAs, or a related discipline.

• Experience with ADP Workforce Now is essential.

• Familiarity with Benefits, Leaves, Compensation, employee policies, HR systems, and compliance practices is required.

• Comprehensive experience across the employee lifecycle.

• Proficient in using an HRIS for managing employee data, reporting, transactions, or system administration.

• Experience in managing requests from employees and managers through a helpdesk, case-management, or shared-services model is preferred.

• Exceptional organizational and prioritization abilities.

• Strong analytical skills with keen attention to detail.

• Capable of quickly learning new functional areas and operating effectively within a cross-trained team environment.

• Excellent written and verbal communication skills, with a focus on employee-centered service.

• Proven discretion in handling sensitive employee, Benefits, Leave, and Compensation information.

• Customer-oriented mindset committed to confidentiality and service excellence.

• Alignment with Employ’s core values: People-First, Customer-Obsessed, Accountable, and Innovative.

🏝️ Benefits

• Flexible work scheduling.

• Paid time off.

• Unlimited PTO.

• Medical, dental, and vision coverage.

• Learning and development programs.

• Training, mentorship, and developmental resources.

• Remote-first work arrangement.

• Regular in-person meetups.

• Performance bonuses.

• Equity.

• Comprehensive benefits package.