People Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee HRIS and related systems

• Manage benefits for US, Canadian, and international employees, including open enrollment, carrier and broker escalations, HSA and FSA, COBRA, 401(k), and required annual notifications

• Take ownership of the employee handbook, HR wiki, and people policies, and develop any missing policies

• Oversee the complete onboarding process, including cohort logistics, new hire documentation, and the initial 90-day experience

• Manage offboarding processes, exit interviews, and severance logistics

• Act as the primary HR point of contact for the company; receive reports, conduct investigations, document findings, and establish intake, trust, and escalation processes

• Execute the biannual HR cycle, which includes performance check-ins, compensation reviews, and employee engagement surveys

• Address off-cycle compensation adjustments, promotions, relocations, and international transfers, including compensation effects

• Collaborate with recruiting on international employment structures such as EOR and contractor arrangements

• Manage the immigration program, covering O-1, L-1A, H-1B, and PERM issues, outside counsel timelines, renewals, expirations, and I-9 compliance and verification

⛳️ Requirements

• A minimum of 5 years in people operations, HR, or a people partner role, with experience at a company lacking a large HR team

• Proven experience in independently conducting workplace investigations, including harassment cases, and drafting defensible documentation

• Extensive experience in administering US benefits and leave; global benefits experience is advantageous

• Strong proficiency with HRIS; experience with Rippling is preferred

• Direct, hands-on experience with employment-based immigration processes: H-1B, O-1, L-1, and PERM

• Experience managing performance and compensation cycles for more than 100 employees

• Excellent judgment in unprecedented situations with the capability to document rationale

• Ability to uphold strict confidentiality

• Proactive mindset for developing processes and tracking systems

• Willingness to engage in hands-on administrative tasks

• Strong writing skills

• Flexibility to work from any location within the Americas

🏝️ Benefits

• Equity

• 100% health coverage (US)

• Unlimited Paid Time Off (PTO)

• 12-16 weeks of paid parental leave

• Fully remote work from any location within the Americas

• Low-meeting, high-documentation culture

• Direct access to leadership and significant autonomy to shape the people function