People Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and enhance team procedures, tools, and communication methods to ensure consistency.

• Spearhead the implementation of company-wide initiatives, such as performance evaluations, merit communications, benefits education, and engagement surveys.

• Contribute to program design and improve policies and processes based on field feedback.

• Collaborate with Payroll, Finance, Talent Acquisition, Legal, and IT for effective rollout and adoption.

• Manage benefits administration and maintain relationships with brokers, carriers, and plan administrators.

• Oversee the entire open enrollment process and assist with benefits program evaluations and vendor assessments.

• Handle leave of absence administration, encompassing FMLA, state-mandated, parental, personal, and military leave.

• Ensure compliance across multiple states, coordinate payroll, and facilitate return-to-work and accommodation planning.

• Manage designated HR service areas and address unemployment claim inquiries.

• Supervise compensation adjustments and support merit and bonus cycles from start to finish.

• Develop compensation tools and manager guides; assist in pay equity analysis and the upkeep of grade structures and salary bands.

• Collaborate with Finance on compensation budgeting, headcount cost modeling, and payroll reconciliation.

• Manage employer state registrations, Powers of Attorney, state payroll tax, SUI, and workers’ compensation accounts.

• Respond to notices from state agencies and maintain records for audit readiness.

• Act as an escalation point for employee relations matters, manager coaching, and conflict resolution.

• Work with Legal and the Director of People Ops on employee relations investigations, documentation, and risk management.

• Provide guidance on compliance with federal, state, and local employment laws and ensure consistent application of policies.

• Translate People strategy into actionable steps related to workforce planning, retention, talent management, and career development.

• Identify trends across business units and propose solutions and process enhancements.

• Act as the primary contact for employee and manager inquiries, resolving moderately complex issues in collaboration with People Generalists, global administrative staff, and Senior People Partners.

⛳️ Requirements

• Bachelor’s degree in HR, Business Administration, or a related field (or an equivalent combination of experience and education).

• Master’s degree or HR certification (SHRM-SCP, SPHR) is preferred.

• Over 7 years of progressive HR experience, including leading a People Partner or People Generalist team in a dynamic, high-growth setting.

• Proven success in designing and executing strategic HR initiatives.

• Strong understanding of employment laws, regulations, and best practices, including multi-state compliance, leave laws, COBRA, and ACA.

• Experience in benefits, leave, and compensation administration, including merit and bonus cycles.

• Comprehensive knowledge of the employee lifecycle, manager coaching, and HR best practices.

• Outstanding leadership, communication, and emotional intelligence skills, with the ability to influence at all levels and provide clear feedback.

• Strong analytical and problem-solving abilities.

• Proficient in advanced Excel and PowerPoint.

• Hands-on experience with HRIS (Rippling preferred), ATS, and data analytics.

• Ability to rapidly learn new systems and serve as a subject matter expert for key systems and processes.

🏝️ Benefits

• Competitive salary aligned with experience and market standards.

• Comprehensive benefits package.

• Paid time off and holidays recognized by the company.

• Opportunities for professional growth and career development.

• A collaborative, inclusive, and supportive work environment.

• Access to tools, resources, and training to ensure success in the role.