People Ops Process Transformation Lead

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Develop and sustain a comprehensive inventory of People Team processes, services, systems, owners, handoffs, challenges, volumes, risks, and performance metrics.

• Conduct assessments of the current state, workflow mapping, service-journey evaluations, and root-cause analyses within People processes.

• Identify and prioritize opportunities for process improvement based on factors such as business impact, team member experience, risk, cycle time, effort, scalability, and readiness.

• Design future-state processes that clearly define roles, decision rights, handoffs, controls, service expectations, and measures of success.

• Suggest opportunities for simplification, standardization, automation, self-service, centralization, or AI-enhanced support.

• Collaborate with process owners and subject matter experts to validate designs and translate objectives into operational changes.

• Manage cross-functional operational programs from definition through to implementation.

• Establish and maintain a lightweight PMO rhythm that includes roadmaps, status reporting, action tracking, and escalation paths.

• Coordinate efforts across People Operations, HR Tech, Analytics, People Business Partners, Talent Acquisition, Total Rewards, Work Design & Innovation, Finance, and other collaborators.

• Assist with HRIS replacements, the People Team's shared front door, service model enhancements, process automation, and operational readiness for new locations or programs.

• Oversee pilots through to implementation, including communication, training, enablement, feedback loops, and transition to process owners.

• Create and maintain process documentation, SOPs, playbooks, checklists, decision records, role descriptions, and knowledge resources.

• Establish governance to ensure documentation remains current, discoverable, and linked to relevant systems and teams.

• Define baselines and metrics for friction, cycle time, quality, adoption, service effectiveness, and hours saved.

• Monitor adoption and outcomes post-launch, recommending refinements, scaling efforts, automation, or retirement as needed.

• Develop repeatable methods, templates, and tools for process improvement across the People Team.

⛳️ Requirements

• Bachelor’s degree in business, operations, organizational effectiveness, human resources, project management, or a related discipline.

• 5–7+ years of experience in People operations, People program management, HR service delivery, HR technology, People analytics, employee lifecycle processes, or a related field.

• Proven experience in documenting, redesigning, and implementing end-to-end workflows within a complex organization.

• Demonstrated ability to lead cross-functional initiatives that require structured problem-solving, stakeholder alignment, and disciplined implementation.

• Experience in defining success metrics, establishing baselines, and utilizing data or feedback to assess impact.

• Background in creating high-quality operational documentation, playbooks, governance materials, or implementation collateral.

• Experience in consulting, continuous improvement, service design, systems thinking, or change management.

• Capability to transition fluidly between strategic, tactical, and operational levels.

• Strong skills in facilitation, process mapping, prioritization, project planning, risk management, and change enablement.

• Excellent writing skills that are clear and concise.

• Proficiency in using data, collaboration tools, AI tools, and project management software.

• Ability to navigate effectively in ambiguous situations and create structure where it is lacking.

• Proven judgment, discretion, and respect for confidential People information.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work from anywhere in the United States for most positions.

• Paid time off including vacation, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs with potential for holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company match.

• An engaging work environment.

• Opportunities for promotion.

• Education assistance.

• Professional and personal development opportunities.

• Company recognition program.

• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, resources for child and eldercare, and more.