People Operations Associate/Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage the daily administration of essential people processes, including onboarding, offboarding, employee transitions, personnel records, benefits administration, and related communications.

• Act as the primary point of contact for routine employee inquiries regarding HR policies, benefits, processes, and available resources.

• Enhance employee experiences and optimize people processes.

• Oversee recruitment processes, which encompass candidate communications, scheduling, interviews, assessments, references, and hiring documentation.

• Organize the annual performance management process.

• Assist in organization-wide professional development and learning initiatives.

• Serve as a first-line resource for routine employee relations inquiries and concerns.

• Manage the annual team engagement survey, including feedback analysis and engagement data interpretation.

• Promote employee connection, recognition, collaboration, engagement, and initiatives that foster an inclusive culture.

• Update and maintain the employee handbook, policies, forms, templates, and people-related resources.

• Collaborate with benefits, payroll, HR, legal, and external partners.

• Ensure accurate HR data management and develop trackers, calendars, dashboards, and other relevant tools.

• Generate routine people reports and analyses.

• Facilitate process improvements and automation efforts.

• Organize planning and logistics for retreats, team-building events, and other people initiatives.

• Report directly to the Chief Growth Officer.

⛳️ Requirements

• Associate Level: Bachelor's degree in Human Resources, Business, Education, Organizational Development, or a related field, or equivalent relevant professional experience.

• Associate Level: 2–4 years of experience in HR, people operations, talent development, program operations, or a related field.

• Associate Level: Experience in supporting onboarding, recruiting, performance management, employee engagement, or professional development.

• Manager Level: Bachelor's degree or equivalent relevant professional experience; an advanced degree and/or HR certification is preferred.

• Manager Level: 5–8+ years of progressive experience in HR, people operations, employee relations, talent development, or organizational development.

• Manager Level: Proven experience in independently managing and enhancing HR processes and programs.

• Experience in providing guidance to managers and employees on people-related inquiries.

• Experience in designing, implementing, and/or facilitating professional development, employee engagement, or organizational initiatives.

• Familiarity with employment practices, HR compliance, and relevant employment laws.

• Excellent written and verbal communication skills, along with strong organizational abilities and follow-through.

• Capacity to handle multiple workstreams, prioritize competing demands, troubleshoot issues, and maintain reliability in follow-through.

• Ability to identify inefficiencies, streamline processes, establish systems, and leverage technology or automation.

• Proficient in organizing and analyzing people data to translate insights into actionable recommendations.

• Demonstrated discretion, empathy, sound judgment, and the capability to navigate sensitive issues.

• Competence in managing confidential information and multiple priorities.

• Comfort in navigating ambiguity and developing practical solutions.

• Ability to cultivate trust within a diverse, geographically dispersed team.

• Commitment to diversity, equity, inclusion, and belonging.

• Strong dedication to educational equity and economic mobility.

• Passionate about enhancing access to high-quality educational opportunities for underserved students.

• Understanding of systemic barriers impacting students and communities served by Title I schools.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) plan with a 4% match, fully vested.

• Support for professional development.

• Remote work stipends and equipment provided.

• Access to coworking spaces.

• Paid sick leave.

• Flexible vacation policy.

• Team gatherings throughout the year.

• Opportunities for travel.