People Operations Generalist

This is a fully remote position, open to applicants in California, +15 more states.

📋 Description

• Act as the primary contact for employees regarding HR-related questions via the HR Ticketing system, ensuring confidentiality and providing an excellent employee experience.

• Oversee the global onboarding and offboarding processes for new hires and terminations with a focus on the Americas region.

• Coordinate payroll documentation, benefits administration, and compliance with work authorization for new employees.

• Manage and deliver compliance-related training on a global scale.

• Maintain current employee information within the global HRIS system.

• Ensure accurate employee records and uphold data integrity.

• Administer compliance for US leave-of-absence through Cocoon.

• Provide leave support for employees based in Canada and Brazil outside of Cocoon.

• Assist with benefits administration and collaborate with international benefits providers throughout the Americas.

• Support performance and compensation cycles, which include the bi-annual merit and promotion processes.

• Aid in employee engagement surveys and other global people initiatives.

• Serve as a backup for EMEA/APAC onboarding, offboarding, leave, benefits, and employee inquiries.

• Work alongside the broader People Operations team to implement and enhance company-wide people processes.

• Carry out additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.

• At least 2 years of HR Generalist/Operations experience in fast-paced technology settings.

• PHR or aPHR certification, or a commitment to obtain certification within 18 months of hire.

• Experience in managing global HR systems; experience with UKG/Ultipro is preferred.

• Previous experience with leave administration in the US; experience in Canada and Brazil is advantageous.

• Familiarity with HR ticketing systems is considered a plus.

• Strong organizational skills and keen attention to detail.

• A commitment to workplace integrity.

• Exceptional verbal and written communication abilities.

• Proficient in analytical thinking, problem-solving, and decision-making.

• A customer-focused demeanor accompanied by professionalism and discretion.

• A growth mindset with a willingness to continuously enhance processes and acquire new skills.

• Capability to leverage metrics and insights for People programs and informed decision-making.

• Ownership of issues with the ability to drive timely resolutions.

• Skill in building strong inter-team relationships and promoting collaboration.

🏝️ Benefits

• Equity.

• Health, vision, and dental benefits dependent on country of residence.

• Potential inclusion of medical coverage.

• Possible wellness stipends.

• Additional perks based on country of residence.

• Opportunities for in-person project meetings, regional gatherings, and company-wide events.

• Remote-first work environment.

• Fast-paced, collaborative, and innovative work atmosphere.

• Employees are empowered to grow and make a meaningful impact.