People Operations Associate – Performance

This is a fully remote position, open to applicants in Ecuador, +5 more countries.

📋 Description

• Oversee virtual assistant attendance, working hours, productivity, and performance utilizing time-tracking tools and internal reports.

• Recognize performance risks, investigate root causes, and execute prompt improvement strategies.

• Conduct regular check-ins and coaching sessions to enhance team performance.

• Maintain precise performance documentation, dashboards, and monthly productivity, service quality, and engagement reports.

• Confirm undertime and overtime data for accurate and timely submission to the Finance department.

• Collaborate with Account Management to ensure virtual assistant performance meets client expectations and address any arising concerns.

• Work alongside HR, Finance, Growth, Recruitment, and Learning & Development to address operational needs and recurring patterns.

• Assist in initiatives aimed at enhancing virtual assistant engagement, recognition, development, and retention.

• Contribute to broader HR programs, new-hire training, and various administrative projects.

• Undertake additional related tasks as necessary.

⛳️ Requirements

• Proficient in English (C1/C2) and Spanish.

• 2–3 years of experience in people management, account management, HR workforce coordination, or a related field.

• Familiarity with tracking KPIs, productivity, attendance, deliverables, or service quality.

• Skilled in Google Workspace and Microsoft Office applications.

• Experience with tools like Asana, Notion, Trello, or similar platforms is advantageous.

• Background in using time-tracking tools is a plus.

• Exceptional interpersonal and coaching abilities, with a knack for providing constructive feedback.

• Strong communication skills and meticulous attention to detail.

• Quiet home office equipped with stable internet (≥10 Mbps download / 2 Mbps upload) and a backup connection.

• Bachelor's or Associate's degree is preferred.

🏝️ Benefits

• Paid time off.

• Performance bonuses.

• Monthly medical insurance stipend upon meeting eligibility criteria.

• Birthday bonuses.

• Work-anniversary bonuses.

• Gym and wellness allowance.

• Unlimited access to online fitness classes.

• Company events.

• Christmas celebrations.