People Operations Apprentice

This is a fully remote position, open to applicants in India.

📋 Description

• Compose communications for employees, updates on policies, reminders, and announcements from People Operations for approval.

• Evaluate frequently asked employee helpdesk questions and enhance FAQs and resources for employee self-service.

• Assist in the scheduling and organization of employee webinars and associated communications.

• Assess employee helpdesk performance metrics, such as ticket volumes, categories, SLA compliance, and resolution durations.

• Monitor onboarding, offboarding, leave, and attendance statistics, aiding in periodic reporting.

• Generate ad hoc reports, dashboards, and data insights for the People Operations team.

• Maintain employee records and confirm necessary documentation for compliance and audit preparedness.

• Review pending onboarding and offboarding processes, collaborating with stakeholders for prompt completion.

• Assist in ongoing People Operations compliance and validation efforts.

• Develop and manage quick-reference guides, checklists, FAQs, and process documentation.

• Organize and refresh People Operations knowledge bases and shared documents.

• Discover opportunities to streamline and standardize People Operations procedures.

• Aid in the renewal of employee benefits and associated operational tasks.

• Support the cleanup, validation, and reconciliation of HR data across Darwinbox and other HR platforms.

• Verify employee details, including banking and payroll-related information.

• Contribute to People Operations projects and initiatives focused on process enhancement.

• Maintain tracking systems and follow up on outstanding action items.

• Collaborate with People Operations, Payroll, IT, and various internal teams.

• Provide daily operational and administrative assistance.

⛳️ Requirements

• Bachelor's degree.

• Exceptional attention to detail and precision.

• Strong written and verbal communication abilities.

• Comfortable working with data, spreadsheets, and reports.

• Excellent organizational skills and ability to follow up effectively.

• Capability to manage employee information with confidentiality and discretion.

• Eagerness to learn and take responsibility for assigned tasks.

• Ability to work collaboratively with various teams and stakeholders.

• Interest in developing a career in Human Resources or People Operations.

• Basic knowledge of Microsoft Excel or Google Sheets is a plus.

🏝️ Benefits

• Monthly stipend: 35000 INR