People Connect Representative

This is a fully remote position, open to applicants in Connecticut, +7 more states.

📋 Description

• Deliver inquiry and transaction support services to customers in People Practices.

• Address inquiries and execute basic transactions utilizing case and knowledge management tools, telephony, chat, online cases, and email systems.

• Initiate and document transactions in accordance with established procedures and data privacy regulations.

• Offer professional and inclusive customer service.

• Escalate intricate issues following the predefined protocols.

• Keep updated on current People Practices policies and programs.

• Triage inquiries and ensure follow-up until resolution is achieved.

• Use Workday, ServiceNow, and related systems to facilitate transactions and resolve basic issues.

⛳️ Requirements

• High School diploma is mandatory.

• 2-4 years of relevant experience is required.

• Experience with Workday or ServiceNow is preferred.

• Bilingual proficiency in Spanish, both written and oral, is REQUIRED for this position.

• Ability to support early shift coverage starting from 6:00 AM EST.

• Familiarity with case and knowledge management tools, telephony, chat, online cases, and email platforms.

• Understanding of People Practices policies and programs.

• Capability to comply with case documentation, audit requirements, procedures, and data privacy standards.

🏝️ Benefits

• Fully remote position.

• Opportunity to explore new initiatives, discover paths, and shape your career future.

• Employee-owned organization.

• Recognized as a great place to work.