Pensions Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver administrative services to clients within established Service Level Agreements while ensuring a high level of accuracy.

• Fulfill customer needs and meet deadlines effectively.

• Follow departmental policies and procedures consistently.

• Address both verbal and written customer inquiries.

• Compose non-standard correspondence in response to customer questions.

• Gather and analyze data to create regular reports.

• Serve as a subject matter expert and undertake projects and ad-hoc tasks as assigned by the Team Leader.

• Ensure compliance with FCA regulatory standards and the principles of Treating Customers Fairly.

• Recognize and implement process enhancements to boost efficiency and enhance customer service.

• Provide on-the-job mentoring and training to team members.

• Work independently and escalate issues when necessary.

• Participate in internal and external audits as required.

⛳️ Requirements

• Excellent communication abilities.

• Strong commitment to delivering outstanding customer service.

• Keen attention to detail and capability to adhere to established processes and protocols.

• Ability to cultivate positive and effective working relationships.

• Proficient in computer usage with a readiness to learn various systems.

• Strong skills in numeracy and literacy.

• Prior experience in a Life & Pensions setting.

• Employment contingent upon successful completion of pre-employment screening checks.

• Willingness to pursue professional qualifications relevant to the role within the specified timeframe.

🏝️ Benefits

• Equiniti Pension Plan; with Equiniti matching your pension contributions up to 10%.

• Employee Assistance Programme offering counseling, legal, and wellbeing support for employees and their families.

• Life assurance coverage at 4x salary, with the option to acquire additional coverage.

• Employee discounts and cashback opportunities at high street retailers via the EQ Wins Platform.

• Flexible benefits plan that includes gadgets, travel insurance, will writing, holiday trading, and more.

• Generally, 29 days of holiday plus bank holidays.

• Two volunteer days to engage with a charity of your choice.

• Equiniti ICON award vouchers to acknowledge individuals who go above and beyond.

• Investment in LinkedIn Learning for all employees.