Manager, Lease Administration

This is a fully remote position, open to applicants in Florida, +11 more states.

📋 Description

• Oversee Lease Administration resources, including direct-report HR responsibilities.

• Manage client implementations and foster relationships with clients and vendors.

• Centralize, establish, and generate schedules, reports, communication strategies, and process flows.

• Execute lease administration services for designated accounts.

• Lead teams, manage personnel, and supervise hiring and employment practices.

• Act as the managing lease analyst for large accounts and direct Lease Analysts assisting smaller and medium-sized accounts.

• Engage with clients, brokers, account managers, and landlords.

• Ensure database quality control and create, modify, and generate reports.

• Mentor and train Lease Analysts.

• Decode complex commercial lease language.

• Supervise lease abstraction, translation, and quality control processes.

• Assist with account transitions and setups.

• Maintain account processes, procedures, and playbooks.

• Abstract or input rental obligations and other significant lease data.

• Monitor, maintain, and communicate lease expirations, option exercise dates, and other vital information.

• Reconcile outstanding balances and resolve disputes with landlords and clients.

• Serve as the primary point of contact for clients and internal stakeholders.

• Comprehend client business objectives, real estate portfolio strategies, and service expectations.

• Maintain client agreements and contract data in WorkTrac.

• Conduct client meetings and reviews, presenting portfolio updates, metrics, and performance reports.

• Develop and sustain client governance programs.

• Manage client escalations and resolve issues effectively.

• Identify account risks, create mitigation strategies, and manage project solutions.

• Oversee global team service delivery in alignment with client processes and contracts.

• Participate in presentations for new business opportunities.

• Delegate database management responsibilities to global team members.

• Organize weekly calls and internal communications with global lease administration teams.

• Supervise recovery clauses and recovery pools; calculate tenant recovery expenses and review caps, base years, and exclusions.

• Prepare monthly rental payment schedules.

• Monitor, review, and approve payments related to rent, CAM, operating expenses, taxes, and insurance.

• Review and confirm Consumer Price Index adjustments.

• Maintain file systems and ensure the integrity of database data.

• Manage team allocations and workload assignments.

⛳️ Requirements

• Bachelor’s degree in business, accounting, real estate, or a related field is preferred.

• A minimum of 7 years of relevant experience in commercial real estate lease administration and/or accounting and property management.

• Experience in either the Landlord or Tenant sector.

• Intermediate to expert proficiency with various commercial real estate database applications, including CoStar, Yardi, Apex, ProLease, Virtual Lease, or other portfolio management systems.

• Proven success working on multi-line global accounts managing over 1,000 leases within a global account management framework.

• Intermediate proficiency in Microsoft Office applications, such as Word, PowerPoint, Excel, and OneNote.

• Comprehensive knowledge of FASB/IFRS accounting standards and general accounting principles is preferred.

• A successful history of working independently, ideally in a remote setting.

• Strong time management capabilities.

• Must be authorized to work in the United States on a full-time basis.

• The employer will not sponsor applicants for work visas.

• General understanding of AI technology and a willingness to adapt to technological advancements.

🏝️ Benefits

• Employer-subsidized medical benefits, including prescription, dental, and vision coverage.

• Employer-paid basic life and AD&D insurance.

• Short-term and long-term disability insurance coverage.

• 401(k) plan with employer matching contributions.

• 10 days of sick leave annually.

• A minimum of 15 vacation days each year.

• Unlimited time off eligibility for specific senior-level positions.

• 10 paid holidays each year.

• Two personal flex days every year.

• 12 weeks of paid parental leave for birth parents after 90 days of employment.

• 4 weeks of paid parental leave for non-birth parents, including adoptive and foster parents, after 90 days of employment.

• Annual bonuses based on both company and individual performance.

• Remote work opportunities available.