PC Program Officer, Groups and Gaps Services Specialty

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Act as the program specialist in utilizing PC funding to assist groups and close service gaps, ensuring adherence to grant regulations in assessment, service delivery, progress monitoring, and reporting.

• Create guidance materials for the implementation of the PC Group Services Track and Gaps Services grant.

• Work in partnership with the Director of Mental Health and Psychosocial Support and the Associate Director of Preferred Communities to identify and instruct staff on optimal practices for PC groups, extended cultural orientation workshops, and other gap services.

• Maintain a comprehensive understanding of MHPSS curricula and formats, including First Aid Arts, Amal, and Hope Groups.

• Organize and lead the Groups Community of Practice and provide technical assistance training for PC Gaps enrollment and service tracking.

• Ensure compliance for a designated portfolio of field and subrecipient offices through monitoring, consultation, and technical assistance.

• Develop familiarity and build relationships with local staff.

• Provide onboarding assistance for new managers and PC-funded personnel.

• Conduct annual reviews of PC Site Profiles for PC-funded staff.

• Facilitate quarterly check-ins with managers to encourage accountability, completion of self-audits, and awareness of home office guidelines.

• Maintain administrative records for the assigned portfolio offices at the home office.

• Carry out PC monitoring visits to field offices and follow-up desk audits.

• Collaborate with other Program Officers on network-wide programmatic requirements.

• Work alongside Education Service Line staff to incorporate English language learning and adult education principles into MHPSS group programming.

• Engage in Communities of Practice and cross-departmental meetings within the refugee resettlement sector.

• Assist in the creation and revision of case file forms.

• Coordinate with the MHPSS Training Officer to promote case management tools and resources.

• Contribute to semiannual reporting efforts.

• Travel up to 10% for site visits and training facilitation.

• Perform additional duties as assigned.

⛳️ Requirements

• A mature and personal Christian faith.

• Commitment to the mission, vision, and values of World Relief.

• A genuine desire to serve and empower the Church to positively impact vulnerable communities.

• Ability to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals’ For the Health of The Nation document.

• Minimum of 1 year of experience in refugee resettlement work, with a solid understanding of refugee resettlement terminology and concepts.

• Experience in a context related to grant compliance.

• At least 2 years of experience as a case manager and/or group facilitator.

• Bachelor’s degree in a human services field or a Master of Social Work from an accredited institution.

• Proficient in Microsoft applications (Teams, Excel, Word) and Asana.

• Christian faith is a requirement for employment.

• Must pass pre-employment substance abuse testing.

• Preferred: Experience working with World Relief and familiarity with its systems.

• Preferred: Experience with the Preferred Communities (PC) program at the field level.

• Preferred: Experience leading groups or classroom settings with newly arrived populations.

• Preferred: Master’s degree in social work.

🏝️ Benefits

• Competitive benefits package for full-time employees.

• Employee discount program for full-time employees.

• Cigna Healthy Workforce well-being program.

• Reasonable accommodations for individuals with disabilities.

• Up to 10% travel for site visits and training facilitation.