Payroll Specialist

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Handle both Global Payroll (GP) and EOR payrolls, ensuring that all calculations, filings, and reports are completed accurately, on time, and in compliance with regulations.

• Regularly update and maintain precise payroll records and employee information within the Remote platform and payroll software systems.

• Oversee the Zendesk ticket queue, delivering prompt and professional responses.

• Serve as the primary contact for customers (GP) and both internal and external stakeholders regarding payroll inquiries and processes.

• Foster and maintain robust relationships with payroll vendors to guarantee quality, accuracy, and timely service delivery.

• Proactively enhance payroll processes and stay informed about internal payroll projects and updates.

• Ensure complete data integrity throughout all payroll systems and processes.

• Report to the Payroll Operations Manager Latam as a member of the Operations - Payroll team.

⛳️ Requirements

• Strong understanding of payroll best practices and local compliance standards.

• High proficiency in Excel and Google Sheets.

• Possess an analytical mindset with problem-solving abilities and a keen attention to detail.

• Ability to quickly adapt in a fast-paced and ever-changing environment, with enthusiasm for identifying opportunities for improvement.

• A proactive approach, consistently seeking ways to streamline and optimize workflows.

• Experience with payroll processing for Brazil and Colombia.

• Experience in in-house payroll processing, Social Security filings, and vendor management is highly advantageous.

• Customer-facing experience, adept at solving issues and guiding clients and prospects through local payroll processes and inquiries.

• Fluency in both written and spoken English.

• Applications and CVs must be submitted in English.

• Completion of prior employment verification check.

🏝️ Benefits

• Opportunity to work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Budget allocated for co-working spaces, learning, and wellness (including gym memberships).

• Access to mental health support services.

• Stock options available.

• Home office budget and IT equipment provided.

• Emphasis on life-work balance.

• Employee resource groups (Women, Disability, Queer, Minorities in Tech).

• Accommodations provided during interviews and beyond.