Payroll Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive end-to-end payroll processing assistance for Managed Payroll clients.

• Oversee multiple clients and deadlines in a dynamic work setting.

• Serve as the designated Specialist for Managed Payroll and Payroll Administrative clients.

• Provide support for OSV payroll, tax, and garnishment clients as necessary.

• Manage and address daily cases to fulfill service level agreements and client satisfaction goals.

• Handle internal escalated cases effectively.

• Resolve customer inquiries, manage escalations, conduct and document Root Cause Analysis, and implement corrective actions.

• Lead client calls on a weekly, monthly, and quarterly basis.

• Engage in new client onboarding and service area discussions.

• Configure basic to medium-complexity Workday pay components, deductions, and run categories.

• Assist with the year-end process and various special projects.

• Diagnose quarter-end and year-end audit reports and provide recommendations.

• Achieve quality and production targets as well as scorecard metrics.

• Maintain documentation for payroll services support.

• Collaborate with colleagues and customer teams to assist clients and address requests.

⛳️ Requirements

• Associate's degree.

• Over 3 years of experience in Payroll encompassing end-to-end processing, research, payroll logic, and troubleshooting.

• More than 3 years in Customer Experience, or demonstrated ability to operate at this experience level.

• Advanced skills in Microsoft Word and Excel.

• Strong knowledge of Payroll Taxes, intermediate Payroll configuration, and Payroll Compliance.

• Experience with Multi-Jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments.

• Excellent written and verbal communication abilities.

• Background in an outsourcing environment—payroll or tax, with familiarity in Workday and Salesforce programs (preferred).

🏝️ Benefits

• Values-driven culture.

• Opportunities for upward mobility.

• Professional development initiatives.

• Chances to learn and exchange ideas.

• Creative collaboration and acknowledgment of hard work.