Payroll Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive end-to-end payroll processing assistance for Managed Payroll clients.

• Oversee multiple clients and deadlines within a dynamic work atmosphere.

• Serve as the designated Specialist for Managed Payroll and Payroll Administrative clients.

• Manage and address daily cases to fulfill service level agreements and achieve client satisfaction targets.

• Respond to escalated cases from internal teams.

• Resolve client issues, handle escalations, conduct and document Root Cause Analysis, and implement corrective actions.

• Facilitate weekly, monthly, and quarterly client calls.

• Engage in new client transition and service-area discussions.

• Configure basic to medium-complexity Workday pay components, deductions, and run categories.

• Assist with year-end processes and special projects.

• Analyze quarter-end and year-end audit reports and provide recommendations.

• Meet quality and production metrics as well as scorecard requirements.

• Maintain documentation for payroll services support.

• Collaborate with colleagues and client teams to assist customers and address requests.

⛳️ Requirements

• Associate's degree.

• A minimum of 3 years of Payroll experience related to end-to-end processing, research, payroll logic, and troubleshooting.

• At least 3 years in Customer Experience, or demonstrated abilities to perform at this level.

• Advanced proficiency in Microsoft Word and Excel.

• Solid understanding of Payroll Taxes, intermediate Payroll configuration, and Payroll Compliance.

• Experience with Multi-Jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments.

• Excellent written and verbal communication abilities.

• Experience within an outsourcing environment—preferably in payroll or tax, along with familiarity with Workday and Salesforce programs.

🏝️ Benefits

• Values-driven culture.

• Opportunities for upward mobility.

• Professional development opportunities.

• Chances to learn and exchange ideas.

• Creative collaboration and acknowledgment of hard work.