Payor Success Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage high-level contacts and back-office operations, such as Health Plan Support, Customer Success inquiries, unmatched clients/members, VIP escalations, internal escalations, and other ad hoc tasks.

• Prioritize incoming requests and modify workflow as necessary.

• Support the customer service team by addressing client/member-facing inquiries when required.

• Identify, develop, and execute processes that enable Talkspace to consistently provide new and enhanced services.

• Recognize and implement enhancements to internal processes and workflows.

• Collaborate with the product team to identify emerging trends/concerns, including both short- and long-term solutions.

• Work closely with other teams, sharing client feedback effectively.

• Carry out additional related duties as assigned.

⛳️ Requirements

• A Bachelor's Degree is preferred.

• A minimum of 2 years of professional experience in Customer Service.

• Proficiency in using Jira, Confluence, Google Workplace, Zendesk, and Looker.

• Strong attention to detail.

• A client-centered approach to work.

• Exceptional communication and collaboration skills.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision plans.

• Pre-tax benefits: HSA/FSA.

• 401k Retirement Savings Program with matching contributions up to 4%.

• Voluntary benefits including disability, basic life, or pet insurance, among others.

• Monthly Wellness Stipend to encourage mental and physical self-care.

• Flexible PTO and a Remote First Environment.

• Regular team activities, including Wellness Workshops and Team Building Events.

• Complimentary access to Talkspace products for you and one household member, along with a friends and family discount!