Payments Reconciliation Specialist – Contract

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Collect each chargeback notice from Operations and record it on the same day.

• Locate affected orders within the Web Store portal.

• Reconstruct order line items, account or GL codes, payment IDs, dollar amounts, and sales tax.

• Create correction files in the necessary accounting-line format for district ERP imports like Munis.

• Reconcile order and correction-file details with aggregated chargeback deductions on settlement statements to the exact cent.

• Prepare daily files for delayed or unfunded transactions, disputes, and NSF returns.

• Execute the runbook checklist and submit work for review to the Payments Reconciliation Lead.

• Provide reviewed files to the client's Customer Success Manager.

• Report missing or duplicate account codes, absent orders, partial chargebacks, reconciliation discrepancies, tax inquiries, and runbook issues.

• Keep notes on inefficient processes and propose automation opportunities.

⛳️ Requirements

• Minimum of 2 years of practical experience in cash application, accounts receivable or payable, bank reconciliation, merchant services or payment processor operations, or bookkeeping for a business handling card sales.

• Proven ability to connect details to a total: reconciling many items to one deposit, statement line, or batch, and addressing differences rather than merely flagging them.

• Proficient in Excel: XLOOKUP or VLOOKUP, SUMIFS, pivot tables, text-to-columns, and saving a clean CSV.

• Capability to adhere to written procedures precisely, and to communicate when a step fails to function as intended.

• Ability to maintain accuracy under daily deadlines and the initiative to keep a log without prompting.

• Proficient written English for brief notes that will be sent to districts under the Lead's name.

• Experience with chargebacks, disputes, or NSF returns from the merchant perspective is advantageous.

• Familiarity with ERP import or export systems (Munis, Skyward, QuickBooks, NetSuite) is a plus.

• Knowledge of a payment processor portal or settlement statement is a plus.

• Background in school district, municipal, or nonprofit finance is a plus.

• Permanent residency in the United States is required; ongoing US residency is necessary for employment.

• An accounting degree, CPA, coding skills, or background in product or engineering are not mandatory.

🏝️ Benefits

• Competitive benefits.

• Opportunities for professional development.

• A collaborative culture founded on partnership and purpose.

• Career growth potential.

• 100% fully remote employment.