Payments Fraud Investigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct thorough analyses of high-risk accounts to pinpoint fraudulent merchants, card testing, account takeovers, and other fraud vectors.

• Lead root-cause investigations to uncover gaps in systems, policies, and strategies, while identifying enhancements and process improvements.

• Spearhead cross-functional projects aimed at refining operational processes and tools, thereby improving the detection and management of fraudulent accounts throughout the global analyst network.

• Investigate, mitigate, and resolve urgent fraud incidents, including card testing and account takeover scenarios.

• Oversee user responses to high-urgency, distributed fraud attacks.

• Communicate updates during team meetings and organization-wide business reviews.

• Summarize complex investigation findings for executive stakeholders.

• Deliver case determinations to users and partner financial institutions.

• Travel to vendor locations to provide analyst training and knowledge-sharing initiatives, identify challenges, and enhance overall analyst performance.

⛳️ Requirements

• A minimum of 5 years of experience in conducting complex investigations.

• At least 3 years of experience in leading risk-related projects and initiatives, effectively collaborating with cross-functional stakeholders.

• Proven ability to utilize data to propose solutions for both tactical and strategic challenges.

• A proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for enhancements.

• A user-centric perspective that is complemented by a pragmatic and solutions-oriented mindset.

• Capability to travel to vendor locations for up to 10% of the year.

• Preferred: Experience in mitigating digital or card-not-present fraud in various domains such as payments, e-commerce, social media, or fintech.

• Preferred: Experience in investigating and mitigating card-testing and account-takeover attacks.

• Preferred: Experience in designing workflows, tooling, processes, and procedures related to fraud and risk management.

• Preferred: Strong proficiency in SQL for data analysis, generating insights, and creating dashboards and visualizations.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and advancement.

• Comprehensive health and wellness benefits.

• Dynamic work environment with a focus on innovation.